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- Leadership of team of IT infrastructure staff that are not co-located.
- Maintain high morale and motivate team members to go above and beyond the minimum requirements.
- Develop overall infrastructure vision and systems architecture (e.g., on premises / public / hybrid cloud, vendors / partners).
- Align IT strategy and planning with the companys business goals and objectives.
- Ensure consistency and use of best practices in design and build of infrastructure.
- Manage any outsourced resources in support of IT infrastructure including price negotiation.
- Manage on-premise servers, phone systems, networking equipment and any other technology infrastructure located in our facilities
- Manage LAN/WAN & Telecommunications.
- Provide direction to the Service Delivery organization (help desk and PC support) on standards and practices relative to PC/Tablets, printers, and other personal technology.
- Develop and maintain policies, standards, and guidelines to ensure appropriate security and IT infrastructure practices are applied across the company.
- Provide input on operating budgets as well as capital budgets.
- Purchase IT assets, track expenditures, and ensure associated licensing is sufficiently in place.
- Ensure IT security consistent with best practices; this includes malware protection, MFA, intrusion detection/prevention, email security, SIEM and related services, coordinating security assessments, etc.
- Maintain and regularly test backups.
- Maintain and regularly test a disaster recovery solution.
- Identify opportunities to leverage technology to increase revenue, increase employee productivity and/or reduce costs.
- Partner with business and technology subject-matter experts to elicit and translate business requirements into technological solutions.
- Occasional travel to various company locations is required in support of the responsibilities above.
- Demonstrated excellence in leading IT Infrastructure team members.
- Five plus years of experience in designing, building, and operating IT infrastructure in a mid-market or larger organization.
- Experience with designing, building, and operating solutions using hybrid and public cloud technologies.
- Experience with Server and Application virtualization.
- Experience with Cisco networking technology and VOIP Phone Systems.
- Experience with Microsoft technologies: Active Directory, Azure, Entra, Exchange, and Microsoft Office 365.
- Ability to establish, implement, and enforce appropriate IT standards to meet business requirements.
- Comprehensive knowledge of hardware, software, application, and systems engineering
- Demonstrated project management skills.
- Demonstrated verbal and written communication skills to establish vision, plans, and status with the ability to interact with executives, team members, and the user community as needed.
- Ability to think big and challenge conventional wisdom regarding technology refresh and hype.
- Strong negotiation skills with respect to IT vendors.
- Bachelors degree or equivalent experience.
- Five years demonstrated excellence in leading IT infrastructure team members
- Ten years experience in designing, building, and operating IT infrastructure in a mid-market or larger organization.
- Understanding of ITIL
Manager, Enterprise Infrastructure - Bensenville, United States - Fortune International
Description
Summary of Position:The Manager Enterprise Infrastructure is responsible for leading a team in the development, implementation, and support of the companys IT infrastructure. Key areas of responsibility include managing data center operations (whether on premise or cloud), LAN/WAN, telecommunications, on-premise IT equipment, and security functions.
Duties & Responsibilities:
Experience:
Experience: