IT Helpdesk Specialist II - Fort Collins, United States - Interstates

Description

Overview:

Interstates is growing and we are currently look for an onsite IT Helpdesk Specialist II to join our support team in Ft Collins, CO. We are seeking an individual that has at least three to five years of related experience and/ or training; equivalent combination of education and experience. The IT Helpdesk Specialist II will support the internal customers and computer systems of the Interstates companies for the purpose of supporting our external customers. This includes hardware, software, data, communications, and associated responsibilities.

About us:?Interstates meets the electrical and automation needs of companies around the world. For over seventy years, weve tackled complex challenges and developed innovative solutions. Yet, the most impressive thing weve built is our team. At Interstates we treat each other like family, because the foundation of our success is our team. Weve created a collaborative workplace based on trust, integrity, and support. We offer opportunities for education and career growth, one of the best safety records in the business, and benefits that put our families first.

Interstates Describes Its Culture as: Family-Like:

• Caring co-workers treat each other like family
• Be treated like an individual, not just a number
• Flexible schedules allow you to focus on your personal life as well as work-life
• Lunch gatherings and social activities promotes fun and camaraderie
• Support charities and your community through events sponsored and hosted by Interstates

Benefits:

• 401(k) to help you plan for your future
• Health, Dental, and Vision Insurance with different options to meet your needs
• Vacation so you can focus on you
• Competitive Pay so you know you are valued
• Performance Bonus just in time for holiday shopping
• Established Career Paths to help plan your future
• Career Coaches that are focused on your success

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provides general computer support including:
• Various helpdesk responsibilities including triage of tickets, escalation, and problem resolution.
• Acting as primary point of contact in assigned location for end user support and customer support relations.
• Providing outstanding customer service, proactive communication. Highly approachable and responsible to our customers.
• Answering software and hardware support calls for office and remote users.
• Installing software packages and updates on company endpoints.
• Installing and configuring peripheral hardware for employees.
• Setting up and installing computers and tablets for new and existing employees.
• Calling vendors and ordering hardware for support as needed.
• Providing limited training and instruction.
• Testing and analysis of computer systems and programs.
• Proficient knowledge in Active Directory, Office 365 administrator portals, and Software/Systems support.
• Assists in network computer support including:
• Working with the network and system administrators to maintain servers and network equipment.
• Working with the Cyber Security team to protect the network from risks and security issues.

This position may have access to Protected Health Information. In accord with HIPAA Privacy Rule, the person filling this position has been trained on the Harbor Group HIPAA Privacy Policy and agrees to abide by the stipulations set forth in that policy.

Additional Information: The pay range for this position is $56,500-$76,500 + benefits. Our salary ranges are determined by the experience and education required, and level of responsibility. The range posted for this role represents a range that Interstates, in good faith, believes it is willing to pay at the time of this posting. The pay is determined by job related skills, training, education, and experience.

Application Deadline: May 25, 2024

In alignment with Colorado state regulations, we encourage interested candidates to submit their applications by May 25, 2024. This will ensure your application is considered in the initial review process. Applications received after this date may be considered depending on the status of the search.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Associates degree (A.A., A.S.) from a two-year college or technical school with an emphasis in Computer Studies; or three to five years related experience and/or training; or equivalent combination of education and experience.

TRAVEL REQUIREMENTS: Less than 25% overnight travel expected.

Interstates is an Equal Opportunity/AA Employer and provides a drug-free work environment.