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    Headlands General Manager - Pacific City, OR, United States - Kiwanda Hospitality Group

    Kiwanda Hospitality Group
    Kiwanda Hospitality Group Pacific City, OR, United States

    1 month ago

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    Kiwanda Hospitality Group background
    Description

    The General Manager has responsibility for all operations of the Rooms, Spa, and Cottages; Cottages HOA Management and Owner Relations; Sales and Marketing; Revenue Management; Scheduling; Expense Management; Team Recruitment, Training, and Retention; Group Sales and Coordination; Achievement of Goals; Responsible for seeing that the company mission statement and core values are implemented throughout all operations. A collaborator in creating the business plan/budget and executing them operationally Reports to the Director of Lodging

    Key Accountabilities:

    • Lead all aspects of Rooms, Restaurant, and Spa management.
    • Ensure the correct guest experiences are consistently delivered within the various properties and departments according to brand guidelines.
    • Be creative and entrepreneurial in developing a new property and have a willingness to adapt to changing conditions or new initiatives.
    • Instill passion for excellence in your team.
    • Create written SOPs to ensure consistency with quality and service in all facilities.
    • Develop an exemplary service culture that creates memorable experiences for guests and owners.
    • Understand financial reporting to create and work with budgets, forecasts, P&L statements, etc.
    • Work independently with little supervision while communicating progress and asking for help when necessary.
    • Demonstrate exemplary work ethic to the team.
    • Maximize profitability by executing revenue strategies.
    • Communicate effectively and responsively.
    • Work with Marketing to promote and sell rooms effectively.
    • Manage the Kiwanda Cottages Homeowners' Association and ensure Owner satisfaction with service and condition of property; maintain the Kiwanda Standard.
    • Recruit, train, and retain the best employees.
    • Build relationships with sister properties and other local businesses.
    • Work as a contributor to the business plan and execute the business plan.
    • Understand and meet and/or exceed the forecasts.
    • Identify opportunities to adjust operations to help us achieve budget goals.
    • Know the budget goals and utilize daily reports to forecast how to meet the budget or communicate what is needed and why we need to exceed the expense budget.
    • Develop the standards for inventory needed on hand and follow processes and standards for inventory controls.
    • Estimate needs, place orders with vendors, and schedule the delivery of all products and supplies.
    • Process invoices to ensure accurate coding and inventory.
    • Work with HR to make staffing?plans?for each season. Implement and oversee schedules and ensure that each team is fully staffed for all shifts.
    • Ensure compliance with operational standards, company policies, federal/state/local laws and ordinances, all health department and OLCC rules and regulations.
    • Ensure that proper security procedures are in place to protect employees, customers, and company assets. Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event a customer or employee is injured. Ensure OSHA compliance.
    • Develop and manage mutually supportive vendor relationships.
    • Work within the operation, be a team player, and lead your team by example.
    • Design processes and systemize operations that ensure great guest experiences.
    • Train team members to view the business and their actions from the guest's perspective. Coach them to deliver positive experiences to each guest and their co-workers.
    • Ensure incidents in which we fall short of our brand promise are quickly resolved and recovered in a manner that re-builds guest loyalty.?
    • Collaborate with lodging leaders to build programs that enhance the guest experience at our lodging properties.

    Preferred Skills:

    • 3-5 years of experience managing full-service hotel or resort. Must include rooms and activities or spa. Food & Beverage experience helpful.
    • Creativity and passion.
    • Strong written and verbal presentation skills.
    • Strong organizational skills and ability to prioritize and multi-task.
    • Strong time management skills.
    • Excellent Skills with front office computer software, such as MS Word, Excel, and hotel reservation systems.
    • 2-Year college degree or higher preferred.
    • You must carry a valid Food Handlers Card.
    • You must carry a valid CPR and First Aid Certification.
    • Can work well under pressure in a fast-paced environment and work cohesively as part of a team.
    • Be detail oriented.


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