Retention Specilaist - Baton Rouge - Capital City Press

Description

We are seeking a detail-oriented and customer-focused Retention Specialist to join our team.

Key Responsibilities:

• Proactively contact customers at risk of canceling service
Identify customer concerns and present effective save offers and solutions
• Document customer interactions accurately in internal systems
• Analyze account history to tailor retention strategies
• Work closely with customer service, billing, and operations teams to resolve issues/li>Mect or exceed retention, save-rate, and quality goals