Technology Services Technician - Eau Claire, United States - Chippewa Valley Technical College

Description

Overview and Responsibilities

The Technology Services Technician will setup, configure, and maintain desktops and laptops/tablets and any equipment or software directly associated with these devices. This position reports to the Director of Technology Services.

Responsibilities:

• Install and perform minor repairs to equipment for classroom, public area, and employee use.
• Ensure proper installation of equipment, operating systems, and software applications.
• Timely and efficiently diagnosis and repair of computer and user account related issues.
• Follow design or installation specifications when installing, implementing, or deploying college technologies.
• Troubleshoot learning management system, determine scope of issues, and make recommendations accordingly.
• Troubleshoot user accounts, ensuring accessibility across numerous college systems.
• Utilize service desk processes and procedures to facilitate communication to users and timely resolution of technical issues.
• Collaborate and coordinate with other departments regarding technical needs or issues at hand, provide/gather information to determine an appropriate solution, make adjustments and resolve issues or facilitate escalation accordingly.
• Follow proper escalation processes for major configuration, application, and network issues.
• Provide training and functional advice to users in the proper use of college systems, applications, and equipment.
• Develop and revise internal and external training materials and procedures.
• Act as a coach or mentor in directing activities of department colleagues and/or work-study students.
• Work with faculty, staff, and management to ensure necessary resources are available and operating for all classes, business and industry seminars, and external groups.
• Maintain accurate records of hardware and software inventory utilizing college asset management applications.
• Carry an active role in the planning, design, and research of new or upgraded hardware and application systems; maintain current knowledge of hardware, application, and network technology and recommend modifications as necessary.

Required Knowledge, Skills and Abilities:

• Knowledge of basic networking principles and client/server relationships.
• Ability to collaborate, support, educate, and work effectively as an active member of a team.
• Ability to operate a computer using applications, utilities, and operating systems used by the college.
• Ability to provide excellent customer service and demonstrate commitment to customer service standards.
• Knowledge of computer hardware and software installation and maintenance.
• Knowledge of and ability to troubleshoot problems with computer systems, including hardware, peripherals, classroom technology, software applications, email, network issues; make repairs and corrections where required.
• Knowledge in troubleshooting desktop, laptop, tablet, and mobile hardware.
• Ability to use judgment, discretion, and decision-making skills in dealing with confidential and sensitive issues.
• Intermediate knowledge of Windows and Apple operating systems, Office365 products, and Microsoft applications.
• Knowledge of licensure as applied to college software applications.
• Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
• Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
• Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
• Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.

Qualifications

• Associate degree in Information Technology or related field.
• Experience with computer installation, support, troubleshooting, maintenance, and repair preferred.

In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.The College is seeking to attract diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.

Benefits Summary

2024 annual benefits include:

• 3 – 4 weeks of paid vacation time based on years of service, prorated based on percent of full-time
• 11 paid holidays, if the holiday falls on a regularly scheduled work day
• Paid winter break - varies each year based on academic calendar and, at a minimum, includes days between Christmas and New Year's holidays (some exceptions may apply for essential workers) and is prorated based on percent of full-time
• Paid summer break - the week of July 4th, prorated based on percent of full-time
• 4 paid personal days, prorated based on percent of full-time
• 15 paid sick days for absences due to illness, injury, or doctor and dentist appointments of the employee, dependent children, spouse, or parents of the employee or spouse, prorated based on percent of full-time
• Paid bereavement time
• Paid volunteer time
• Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA); CVTC contributes $3,400 annually for a family plan or $1,700 annually for a single plan to your HSA
• Wellness incentive of up to $600 for employees enrolled in CVTC's health insurance
• Dental insurance for employee, spouse, and dependents
• Vision insurance for employee, spouse, and dependents
• Life and long-term disability insurance premiums paid by CVTC (must meet minimum requirements)
• Wisconsin Retirement System (WRS), CVTC matches 6.9%, vested at 5 years of credible service (must meet minimum requirements)
• 403(b) tax deferred annuity program
• 457(b) deferred compensation plan
• Section 125 flexible spending accounts
• Employee Assistance Program (EAP)
• Professional development
• Certified Gold Level Family Friendly Workplace (FFW)
• Access to expansive collection of college and public library resources for personal and professional use
• Free or low-cost services offered by CVTC program students, such as computer repair, automotive repair, Shear Inspiration Salon and Spa, and 620 West restaurant and culinary pop ups

Benefits begin on the first date of employment (i.e., there is no waiting period).

CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Vice President of Talent & Culture, 620 W. Clairemont Avenue, Eau Claire, WI 54701, , WI Relay: 711