Dog Wellness Advocate - Littleton - Scenthound

    Scenthound
    Scenthound Littleton

    17 hours ago

    Description

    Responsive recruiter
    Benefits:

    • 401(k)
    • Competitive salary
    • Employee discounts
    • Training & development
    Perks and Benefits:
    • Direct career growth path to Management positions (Assistant Manager, Manager) and additional options
    • Competitive hourly base pay, plus tips
    • Merit-based pay increases
    • Complimentary service membership
    About the Position:
    The Dog Wellness Advocate is a key position at Scenthound, focused on customer retention while providing exceptional service to every client. A successful Dog Wellness Advocate is outgoing, self-motivated, detail-oriented, a great multi-tasker and a compassionate dog lover
    This position requires:
    • Sales experience and confidence (membership sales are highly valued)
    • Customer service experience (retail, restaurant)
    • Computer/ Technology proficiency
    • A passion for dogs and dog health & wellness
    • Reliable transportation
    • Willingness to work in a smoke-free environment
    Who We Are Looking For:
    We are searching for a goal-oriented team member who has a passion for sales and customer service A successful Dog Wellness Advocate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager
    Tasks:
    • Drive membership sales through health and wellness education
    • Drive key performance indicators - average ticket price and rebook ratio - through memberships, service add-ons, and retail sales
    • Develop membership leads; Follow up with potential members
    • Answer phone calls, schedule customer appointments, manage customer profiles and records
    • Manage cash drawer - responsible for daily cash handling
    • Manage customer expectations; Resolve customer concerns; Retain memberships
    • Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
    • Perform other tasks and duties as assigned by the Scenter Manager
    Skills and Abilities:
    • Confidence in selling services and products
    • Ability to connect with customers (both canine and human) and provide outstanding customer service
    • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
    • Effective communication with team members and dog parents (in person and on the phone)
    • Independently solve problems using Scenthound values and culture as a guide
    • Attention to detail
    • Time-management; Scheduling appointments efficiently
    • Accountability; hold oneself and others to Scenthound standards

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