- Responding to a high volume of inbound complaints and order requests via telephone calls, email, and fax correspondence; facilitate problem resolution; provide information on our products and services and demonstrate our commitment to customer service by following up on customer issues to ensure superior results.
- Responding to customer requests and questions regarding repairs, service, products, and account information. Analyze and resolve customer concerns using established procedures.
- Coordinating with manufacturing, distribution, and service centers to ensure order fulfillment.
- Identify, research, and solve non-standard problems through a solid understanding of our business, products, processes, and procedures.
- Displaying a commitment to quality by following established procedures and practices; take all appropriate measures to ensure quality; search for opportunities for continuous improvement.
- Demonstrating the ability to follow simple and complex work instructions, to actively listen to directions, and to perform tasks with little additional follow-up or direction.
- Providing back up support to other members of Customer Service
- Examining trends and initiate improvements in order and inquiry satisfaction.
- Working as a team member to satisfy all customer needs, improve call center performance, and achieve department goals.
- Associate degree in business discipline or equivalent work experience required.
- 1+ years' experience in a Customer Service environment or related experience required.
- Call Center background preferred.
- Telephone skills, customer service skills and conflict management skills are key.
- Sustained and consistent ability to solve non-routine product, repair, pricing and shipping issues as they relate to current products and customers highly desired.
- Experience with a CRM, such as SAP, is strongly desired.
- US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
- This role is hybrid with required onsite-days in ur Murrysville, PA location.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .
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Repair Representative - Murrysville, United States - Philips
Description
JOB DESCRIPTIONJob Title
Repair RepresentativeJob Description
Repair Representative (Murrysville, PA)
As the Repair Representative you are the first point of contact for external and internal customers to handle customer inquiries, coordinate equipment repairs and product returns.
Your role:
You are a fit if:
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits be provided for this position. For this position, you must reside in within commuting distance to Murrysville, PA .
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
