Sales Manager - San Antonio, TX

Meets and exceeds revenue goals · by developing new accounts and growing current hotel accounts in a profitable · and win-win selling approach. ·   · ESSENTIAL DUTIES AND RESPONSIBILITIES · Achieves a minimum of 90% of · productivity goals and 100% of activity goals, as establish ...

Job description

Meets and exceeds revenue goals
by developing new accounts and growing current hotel accounts in a profitable
and win-win selling approach.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Achieves a minimum of 90% of
productivity goals and 100% of activity goals, as established by management.

·
Direct sales: 
Targets results-oriented high revenue potential sales calls to ensure a
successful direct sales program, in accordance with goals established by
department budget and marketing plan. 
Must have own reliable transportation and possess a valid state drivers
license in order to make sales calls.

·
Key account management: 
Maximizes current hotel key accounts by identifying and capturing those
that offer revenue growth.

·
New account development: 
Captures competitor's accounts through networking, research and reader
board surveys in order to target and solicit those most probable to generate
new business.  Acquires referrals from
existing accounts:  Follows up on all
leads within 48 hours of receipt in an effort to create new business for the
hotel.  Plans and implements an on-going
targeted account list in order to create new revenue and acquire valuable hotel
contacts, and contracts.  Continually
targets and prospects for new business
through telemarketing, individual creativity, community involvement,
relationship building and innovation.

·
Yield management: 
Utilizes yield management techniques by profitably negotiating room rates and function space commitments
in order to enhance the hotel's financial performance.

·
Account service and management:  Maintains well-documented, accurate,
organized and up-to-date file management system in order to serve client and
employer in the most expedient, organized and knowledgeable manner.  Develops strong customer relationships
through frequent communication and the use of professional, courteous and
ethical interpersonal interaction.  Develops
customer profiles and maintains an effective trace system, including trace
dates and references, in order to best meet client needs, resulting in superior
account service and increased revenues. 
Promptly follows-up on
all customer needs and inquiries in an efficient and expedient manner.

·
Product knowledge: 
Conducts research, surveys, personal investigation and studies market
place and territory in order to effectively capitalize on the hotel's strengths
and competitor's weaknesses and capabilities.

·
Time management: 
Focuses on revenue-producing activity and maximizes selling time by
dedicating time on direct sales efforts.

·
Professionalism: 
Controls expenses while traveling on the property's behalf in order to
minimize department and hotel costs.  Represents
themselves and the hotel with the highest level of integrity and
professionalism, a service-focused approach, and a caring, sincere attitude at
all times.  Exhibits a positive and
involved team attitude to all hotel departments and maintains open
communications with all co-workers for the best overall performance of the
hotel.  Displays a neat, clean, and
business-like appearance at all times.

·
Administration: 
Achieves activity goals as established by management and completes all
reports and assignments in an accurate and timely fashion.  Contributes to the hotel's overall sales
effort during planning and strategy phases through research and knowledgeable
input. 

·
Community/Trade Involvement:  Actively participates in those community and
trade organizations that most benefit the hotel's exposure to the community and
the hotel's bottom line.  Performs other
duties as assigned or deemed necessary by management.

 

SUPERVISORY RESPONSIBILITIES – Not applicable

 

QUALIFICATIONS

Knowledge

·
Requires knowledge of general sales techniques.

·
Requires yield management experience.

·
Requires highly developed customer service skills.

·
Requires ability to hear, speak, read and write English
fluently.

·
Requires 12th grade level mathematics, spelling and
reading skills.

·
Requires effective business writing skills.

Skills

·
Must have dexterity/mobility to meet clients on and off
premises, to tour property and attend functions, to climb stairs, use door keys
and operate basic office equipment.

·
Vision to read fine print and computer screens, to see
colors, to observe rooms in poorly lit conditions.

Abilities

·
Understand and follow verbal/written instructions.

·
Work on more than one task at a time.

·
Develop strong internal and customer relationships.

·
Set and manage priorities and plan activities in advance.

·
Solve problems and make sound business decisions.

·
Respond to coaching, feedback and training.

·
Strong and effective sales skills.

 

EDUCATION AND/OR EXPERIENCE

More than two years of post high school education, but less than a degree
from a four year college; one to two full years of employment in sales,
customer service related position or hotel experience preferred.

 

LANGUAGE SKILLS

Excellent speech communication skills are required to communicate both
in person and via telephone with guests, associates and corporate contacts in a
professional and extensive manner.  Excellent
literacy is required. 

 

MATHEMATICAL SKILLS

Ability to calculate amounts such
as discounts, percentages, package breakdowns, and the ability to apply
concepts of basic algebra and geometry.

 

REASONING ABILITY

Must be able to make appropriate
judgments regarding the solving of practical problems and deal with a variety
of concrete and abstract variables in situations where only limited
standardization exists.  Ability to
interpret a variety of instructions furnished in written, oral, diagram or
schedule form.  Must be knowledgeable in
all aspects of the catering and events business, including service, room
styles, and services offered, menu design, set up and tear down.

 

CERTIFICATES, LICENSES, REGISTRATIONS – Not applicable

 

PHYSICAL DEMANDS

The physical demands described here are
representative of those that must be met by an associate to successfully
perform the essential functions of this job. 
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.  Regular attendance in conformance with the
standards, which may be established by the hotel from time to time, is essential
to the successful performance of this position.

Must be able to stand/walk for long
periods of time.  Job frequently requires
standing, walking, bending, and sitting, hearing, tasting, and smelling.  Specific vision abilities required by this
job include close vision, color vision, and the ability to adjust focus.

 

HOURS

Due to the business demands of the
hospitality industry, and the fact that the hotel provides guest services 24
hours a day, 7 days a week, any associate may be required to work rotating
shift, including weekends and night shifts. 

BENEFITS

Vacation, Sick and Holiday paid after 90 days.  Medical, Dental and Vision after 60 days effective 1st of the following month.  401k with employer match.
 

 

 

 

 

 

- Associates are
held accountable for all duties of job -

Acknowledgement:

I have read and understand all of the
above.  I have reviewed the duties for
which I am responsible, and understand this job description reflects
management's assignment of essential functions; and nothing herein restricts
management/company rights to assign or reassign duties and responsibilities to
this job at any time.  This job
description excludes marginal functions, incidental duties and special projects
which I may be required to perform when assigned.  I understand that this document does not
create an employment contract and that I am employed by BGGS, LLC, Marriott San
Antonio Airport, San Antonio, Texas on an "at-will" basis.

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