Enterprise Customer Success Manager - Orem, United States - National Processing

    National Processing
    National Processing Orem, United States

    1 month ago

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    Description
    Job Description

    Job Description


    Job Type:
    Full-time Onsite

    Hours:
    Monday - Friday 8:30 AM - 5:00 PM
    What Differentiates Us From Other Companies
    This position is open due to company growth
    Meaningful work-life balance - We do not work after hours, get home for uninterrupted time with family and friends
    We use the #1 CRM - Salesforce
    Casual dress code
    Stocked pantry and fridge
    1 hour lunch
    Get off work at 4:00 PM every Friday
    About us
    National Processing is a growing fintech company, providing one of the nation's highest-rated payment processing services.

    We pride ourselves in meticulous customer service, giving back to the community, and our continued growth and success over the last 16 years.

    National Processing in the News
    -business/national-processing-review
    -processing-review/

    • Processing
    Benefits
    We offer a $1000 family ($500 individual) reimbursement for health insurance so you can pick a medical insurance plan designed to fit you and your family's needs
    We provide a dental, vision, and life insurance plan for all of our employees
    $1,200 Health & Wellness Bonus - Flexible stipend to support a healthy lifestyle (or pay for your phone/utility bills)
    401k program with company match to help you invest in your future
    Paid parental leave to support you and your family
    29 paid days off: 14 PTO + 4 Sick Days + 11 Bank Holidays
    15 WFH days per year
    Responsibilities
    Become knowledgeable of National Processing's solutions and service offerings, including SaaS business solutions, implementation methods, and advanced service offerings
    Manage enterprise customer relationships and become the trusted advisor for the customer to work with
    Monitor customer risk factors and resolve issues to ensure long-term partnership
    Expand current customer accounts through product adoption and increasing our share of the customer's revenue stream
    Work to ensure customer satisfaction with the National Processing product by anticipating their needs and understanding the overall vision of their company
    Act as liaison between onboarding, support, technical teams, and the customer
    Solve complex client problems leveraging National Processing solutions
    Maintain your own book of high-complexity, high-value client engagements
    Drive procedural standardization, accelerate delivery, and identify revenue growth opportunities through service delivery innovation
    Qualifications
    Enterprise CRM experience
    Customer Service experience
    Strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers
    Advanced prioritization and triage skills
    Great verbal and written skills
    Excellent communication, presentation, and negotiation skills
    Self-driven, motivated, and results-oriented
    You have a proven ability to scope, plan, and manage cross-functional project

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