Enterprise Customer Success Manager - Orem, United States - National Processing

Description

Job Description

Job Description


Job Type:
Full-time Onsite

Hours:
Monday - Friday 8:30 AM - 5:00 PM
What Differentiates Us From Other Companies
This position is open due to company growth
Meaningful work-life balance - We do not work after hours, get home for uninterrupted time with family and friends
We use the #1 CRM - Salesforce
Casual dress code
Stocked pantry and fridge
1 hour lunch
Get off work at 4:00 PM every Friday
About us
National Processing is a growing fintech company, providing one of the nation's highest-rated payment processing services.

We pride ourselves in meticulous customer service, giving back to the community, and our continued growth and success over the last 16 years.

National Processing in the News
-business/national-processing-review
-processing-review/

• Processing

Benefits
We offer a $1000 family ($500 individual) reimbursement for health insurance so you can pick a medical insurance plan designed to fit you and your family's needs
We provide a dental, vision, and life insurance plan for all of our employees
$1,200 Health & Wellness Bonus - Flexible stipend to support a healthy lifestyle (or pay for your phone/utility bills)
401k program with company match to help you invest in your future
Paid parental leave to support you and your family
29 paid days off: 14 PTO + 4 Sick Days + 11 Bank Holidays
15 WFH days per year
Responsibilities
Become knowledgeable of National Processing's solutions and service offerings, including SaaS business solutions, implementation methods, and advanced service offerings
Manage enterprise customer relationships and become the trusted advisor for the customer to work with
Monitor customer risk factors and resolve issues to ensure long-term partnership
Expand current customer accounts through product adoption and increasing our share of the customer's revenue stream
Work to ensure customer satisfaction with the National Processing product by anticipating their needs and understanding the overall vision of their company
Act as liaison between onboarding, support, technical teams, and the customer
Solve complex client problems leveraging National Processing solutions
Maintain your own book of high-complexity, high-value client engagements
Drive procedural standardization, accelerate delivery, and identify revenue growth opportunities through service delivery innovation
Qualifications
Enterprise CRM experience
Customer Service experience
Strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers
Advanced prioritization and triage skills
Great verbal and written skills
Excellent communication, presentation, and negotiation skills
Self-driven, motivated, and results-oriented
You have a proven ability to scope, plan, and manage cross-functional project

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