BDC Sales Agent Bill Estes Chevrolet - Indianapolis, IN, United States - Asbury

Description

Bill Estes Automotive Group is part of Asbury Automotive Group (


NYSE:
ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States.

We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners.

Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer.

Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry?

As a Sales BDC Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.

We are looking for a strong, energetic, people-focused Receptionist who will help us redefine the car-buying experience. Previous dealership experience preferred** Weekly pay

• Paid holidays & paid time off
• Paid training
• Stock equity grant awards (select management and front-line team member's eligible)

Insurance / Retirement:

Insurance:
medical, vision, dental, accident, critical illness and hospital indemnity plans

• Up to 8 weeks paid pregnancy leave (disability leave) & Up to 1 week paid parental leave
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Holiday Savings Program with match
• Learning, Tuition Assistance and

Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury University

Employee assistance program

• Employee discounts on vehicle purchases, parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives
• Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages
• Contacting and communicating with customers to identify automotive needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Use scripts to collect all pertinent customer information and document in the system accordingly
• All appointments must be entered into the dealership customer management system
• Agents must adhere to Asbury phone scripts
• Must be comfortable role playing in front of team members during training
• Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Various language proficiency is always a plus
• Maintain valid Drivers License and MVR within company policy requirements

Asbury Automotive Group is an equal opportunity employer.

We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws.