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Medina

    Service Technician - Medina, United States - Accurate Chemical

    Accurate Chemical
    Accurate Chemical Medina, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Position Overview

    The focus of this position is to develop business in the greater Seattle area through customer-direct sales and distribution, while overseeing area operations and ensuring excellent service is provided to customer accounts.

    Responsibilities Include:

    Business Development (60%)
    • Increase market penetration by prospecting new direct Accurate customers.
    • Cultivate and manage Distributor and Broker partners; facilitate frequent meetings and set expectations on proper procedures for bringing on new business.
    • Increase profitability by identifying sales opportunities within existing customers.
    • Conduct accurate install surveys; foster frequent and clear communication between internal operations, Distributors and Brokers to close business.

    Service & Operations (40%)

    • Set the example for exceptional service standards; provide technical field support and training as needed.
    • Responsible for execution and organization of parts, dispenser, equipment and direct-ship product orders as well as inventory management for the pacific northwest.
    • Be the main point of contact and act as a liaison between service technicians in your territory and the operations and administrative teams at headquarters (Tempe).
    • Conduct oversight of customer accounts by doing site audits to ensure proper preventative maintenance is performed.
    • 24/7 mentality - be on-call and ensure after-hour and weekend service calls are responded to and resolved in a timely and efficient manner.
    • Conduct site trainings at customer locations on proper equipment and chemical use.
    • Oversee test locations to ensure all customer needs are met.
    • Organize large rollouts; work with our internal operations team and coordinate with customers to devise plans for flawless installations.
    • Install and maintain chemical dispensing systems, dish machines and water softeners at restaurants, hotels, schools and health care facilities.
    • Act as a change-agent by providing insight on how to improve our chemical and service program.
    • Other duties and responsibilities as

    The ideal candidate will have:

    • High School Diploma or Equivalent
    • A minimum of 5 years' experience in the Chemical Sales/Service industry
    • A minimum of 5 years' experience managing Distributer relationships
    • Dish machine installation and preventative maintenance experience
    • Proficient in Microsoft Office (Outlook, Word, Excel)
    • Ability to operate a smart phone, conduct internet research and learn new technologies
    • Ability to lift with little to no restrictions
    • Ability to travel by car and plane (valid driver's license required)
    • Able to follow safety standards that vary from site to site
    • Organizational skills and the ability to multi-task
      • Proven ability to train others
      • Strong sense of urgency
    • Solid judgment along with decision-making skills

    Excellent verbal and written communication skills

    • Extensive management experience
    • Vendor management experience
    • Familiarity with Adobe Acrobat Platforms
    • Professional, flexible and positive team player that is self-directed and self-motivated
    • Outstanding relationship-building skills coupled with a high degree of responsiveness and integrity

    Competitive Compensation Package including:

    • This is a full-time Exempt position. Hours of work are Monday through Friday, 40 hours per week, along with on-call responsibilities. This position is eligible for overtime for work in excess of 40 per week.
    • Competitive Wage
    • Paid time off including: 2 weeks' vacation, paid sick time and 7 paid Holidays
    • 401(k) Plan with company match
    • Medical/Dental/Vision/STD/LTD/Life & AD&D
    Job Posted by ApplicantPro
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