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Customer Insights Analyst - Augusta, United States - TEXTRON GSE
3 weeks ago
Description
Customer Insights AnalystDescription
Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation
vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support
equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in
environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting
preserves.
Responsibilities
Analyzes and interprets sales and customer trends/patterns using internal and external data to identify
causes and opportunities leading to actual and desired results
Analyzes marketing and customer service data to drive improvements and increase revenue
Support and/or develop dashboards and reporting to streamline customer service initiatives
Perform regular material data audits between various systems to facilitate standardization and process
alignment
Work with the Digital Marketing Team to optimize performance of E-commerce and brand websites
Prepare, develop, and analyze daily, weekly, monthly, and quarterly reports to provide insights on key
process performance
Actively participate in Salesforce testing, training, and integration
Additional customer insights related duties as requested
Contributes to a culture of respect, dignity and inclusion, where everyone, feels heard and understood,
empowered and valued
Qualifications
Qualifications
Education:
Bachelor's degree required
Years of Experience: 2 or more years of relevant experience
Software Knowledge:
Microsoft Office, PowerBI, Salesforce, SAP
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Recruiting Company :
Textron Specialized Vehicles
Primary Location :
US-Georgia-Augusta
Job Field :
Marketing
Schedule :
Full-time
Job Level :
Individual Contributor
Shift :
First Shift
Job Posting : 02/01/2024, 1:34:17 PM
Worksite :
Onsite
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