Alarm Service Technician I - Tempe - Brinks Home

    Brinks Home
    Brinks Home Tempe

    1 week ago

    $50,000 - $80,000 per year *
    Description
    Brinks Home is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals.
    We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity.
    Position Overview:
    We are currently seeking a determined Alarm Service Technician who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity.
    The role of Alarm Service Technician is a hands-on position where you will play an integral part in building and maintaining customer relationships. Your duties will include visiting customer sites throughout the workday to install, service, and inspect low-voltage electronic security equipment.
    Key Responsibilities:
    Technical Requirements:
    • Experience with alarm panels such as 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
    • Ability to troubleshoot technical problems.
    • Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
    • Driving to customer homes to perform service. Occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling.
    • Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
    • Customer education and training including a system demonstration.
    • Conduct a thorough walkthrough/site evaluation with the customer to review work order to make sure the system meets their needs and expectations.
    • Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
    • Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
    • Maintain safety practices to prevent against injury and damage to property.
    • Maintain a clean and organized workspace/job site, ensuring customers satisfaction after the interaction.
    Requirements:
    To be considered for this role, you must meet the following requirements:
    • H.S. Diploma or GED
    • Good driving record and Valid driver's license.
    • Excellent customer service skills.
    • Working knowledge of how an alarm system operates.
    • Must be ok with climbing ladders and working at heights.
    • Must be ok working in tight spaces such as crawlspaces, attics and basements.
    • Low-voltage license or alarm installation certification
    • NICET I
    Benefits:
    At Brinks Home, we recognize the value of benefits for you and your family. Our comprehensive benefits program includes:
    • Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, Employee Referral Program, and Continuing Education.
    • To learn more about our company culture and career opportunities, please visit our LinkedIn and Career Page.
    Equal Employment Opportunity:
    Brinks Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    * This salary range is an estimation made by beBee

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