Contact Center Representative - Chino, CA
3 weeks ago

Job summary
Manage a high volume of inbound calls in a timely manner while delivering excellent customer service Schedule customer appointments for airbag recalls and provide dealership information Handle 30–40 inbound calls per shift assisting with questions on recalls warranties and troubleshooting malfunctioning radio codes Capture customer concerns and accurately document calls to create cases Provide detailed claim information and support to customers with accuracy and professionalism Demonstrate technical proficiency in call center software and tools to manage customer interactions and data Consistently meet or exceed performance targets including call handling time customer satisfaction scores and claim resolution rates Utilize multiple screens software programs processes assist customers effectively
Job description
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