Desktop Support Technician - Chicago, United States - TriOptus LLC

Description

Position :
Desktop Support TechnicianDuration : 6 months (possibility of extension)

Location:
Chicago, IL 60606, USA (Onsite fully)This is an Onsite role
This is a desktop contractor that will need to be on-site 5 days a week to help with projects and other desktop support items
NOTES From Manager:

5 years Desktop Support Experience

Not necessary finance background (PREFERRED, can train on that part, if has good relevant working experience on Desktop support)

Strong in troubleshooting, team player attitude, good comms. Intune, supporting mobile devices .

Office 5 days onsite.

Finance exp preferred

The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff

Specific responsibilities include:
Provide technical support for users of desktop hardware and software; users can be in remote locations

Troubleshoot application issues including viruses, hard disk diagnostics and file repair, data encryption, and SMS reporting

Troubleshoot printers and copier interfaces

Track and resolve incidents and requests in an incident management system

Perform a variety of support activities including inventory and coordination with outside technology vendors

Work overtime hours, weekend hours and on-call hours as required

Skills and experience required:
Bachelor's degree preferred

Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops

Strong technical knowledge of Windows 7 and 10, Microsoft Office products, Market Data Applications (ex. Bloomberg) and telephony systems

Proficiency in troubleshooting desktop computer issues, both hardware and software

Experience with supporting mobile devices

In addition, the ideal candidate will be or haveExcellent customer services skills

Excellent communication skills

Team player attitude

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