Assistant Customer Support- 2nd Shift - Edmond, United States - Gainwell Technologies

    Gainwell Technologies
    Gainwell Technologies Edmond, United States

    1 week ago

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    Description

    ** Assistant Customer Support- 2nd Shift**

    Date: Feb 9, 2022 Location: Oklahoma City, OK, US,

    Req ID: 7659 **Summary**

    **Job Description**

    **Essential Job Functions**

    Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.

    Records call on account history record with results of the inquiry; initiates required confirmation.

    Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

    **Basic Qualifications**

    High school diploma or G.E.D.

    Zero or more years of customer service or other telephone experience

    Experience working with organizational functions and personnel

    Experience working with fax machines, computer software, and telephone technology

    Experience working with and skilled in the use of help desk software

    **Other Qualifications**

    Basic business and analytical problem solving skills

    Basic communication skills

    Ability to follow oral and written directions

    **Work Environment**

    Office environment

    May require shift work

    **Job Description**

    **Qualifications**