IT Support Specialist - Virginia, United States - Longwood University

Description

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VIRGINIA DEPARTMENT OF CRIMINAL JUSTICE SERVICES ADVERTISEMENT

ROLE TITLE:
Information Technology Specialist II

Working Title:
IT Support Specialist


Position #:
CJS00382

The Department of Criminal Justice Services is seeking a collaborative and innovative team player to serve as a full-time IT Support Specialist in Richmond, Virginia.

This position provides exceptional customer service while providing support for DCJS external and internal applications. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance. If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we'd love to have you join us

What you will do:

• To provide problem management, troubleshooting and escalations to resolve customer problems.
• Work with third party vendors to ensure problems are resolved in a timely manner.
• Complete incident resolution at the highest levels of customer service.
• Manage and monitor customer IT issues using helpdesk tools.
• Provide management with recommendations for systems and process improvements.
• Assist in testing and upgrading of new software versions.
• Train on third party software to assist staff with configuration changes and other maintenance needed through the system.
• Create and maintain system manuals and other support documentation.
• Assist the agency's primary Help Desk Specialist with support for the agency's desktop issues.

What the ideal candidate must possess:

• Knowledge or experience with configuration of software systems.
• Knowledge of IT concepts, systems development design, enhancements, and quality assurance.
• Knowledge of help request tracking and reporting tools; of customer services processes, procedures, and practices.
• Excellent customer service skills with a Customer First attitude.
• Ability to troubleshoot hardware and software issues and communicate solutions to staff/customers.
• Ability to communicate with customers in lay terms regarding technology needs both orally and in writing with individuals and groups.
• Analytical skills and attention to detail is critical.
• Experience and knowledge of telephone etiquette.
• Familiar with providing desktop support functions including printer installs, mapping of drives, general troubleshooting.
• Ability to think strategically and cross culturally, and independently implement new initiatives and projects.
• Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested.
• Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.
• Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.

Additional Considerations:

• Experience with vendor-based system implementations and support.
• Considerable technical writing abilities.
• Knowledge of federal and state grants.
• Previous experience supporting a Grants Management System.

Interview candidates may be required to demonstrate the skills and abilities necessary for satisfactory performance of work.

The candidate selected for the position must successfully complete a criminal background investigation and complete and submit a Form I-9 (Employment Eligibility Verification) which will be entered into the Federal E-Verify system to confirm identity and work authorization.

The individual may also be responsible for submitting an annual Statement of Personal Economic Interest.

In addition, the selected candidate who begins original employment or re-employment in this position must serve a 12-month probationary period effective from the date of employment.

The anticipated starting salary range is $55,000 to $72,000 plus the state's benefits package.

To apply, submit a completed State of Virginia Application for employment at by the 11:55 pm on November 2, 2023.

The application and supplemental questions must be completed in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.

Fax, email, or mail applications will not be accepted. Résumés and cover letters may be attached to the online application.
The Virginia Department of Criminal Justice Services is an Equal Employment Opportunity employer.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience.

Contact us at to notify us of any needs related to completing the job application. AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply. The Department also encourages and invites veterans to apply.

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.

To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).

Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability.

If you need to get a Certificate of Disability, use this link: , or call DARS at , or DBVI at
Please refer to your account at for the status of your application and this position.

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