Front Office Supervisor- Panama City Beach, FL - Panama City Beach, FL
1 day ago
Job description
WHO WE ARE & WHAT WE DO:
Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community.
TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:
- Level II Trauma Center
- Primary Stroke Center
- Level III Neonatal Intensive Care
- Pediatric Intensive Care
- The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.
Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.
HOW YOU'LL MAKE AN IMPACT:
Physician Practice Supervisor – Tallahassee Memorial Healthcare Physician Partners
The Physician Practice Supervisor oversees the daily operations of our primary care medical clinic. This role ensures efficient workflow, high-quality patient experience, adherence to regulatory standards, and effective support for physicians and clinical staff. The supervisor acts as a key operational leader, balancing people management, scheduling, financial performance, and process improvement.
Key Responsibilities
Operational Leadership
- Manage day‑to‑day clinic operations to ensure smooth patient flow and efficient administrative processes.
- Oversee appointment scheduling, provider templates, check-in/out procedures, and front-desk operations.
- Implement and monitor compliance with organizational policies, safety standards, and regulatory guidelines.
Staff Supervision
- Directly supervise medical assistants, front‑office staff, and other support roles.
- Conduct hiring, onboarding, coaching, performance evaluations, and corrective actions as needed.
- Coordinate staffing schedules to meet patient volume and provider needs.
Financial & Business Management
- Monitor financial performance, including revenue cycle elements such as copay collection, charge capture, documentation completeness, and denials.
- Assist with budgeting, forecasting, and productivity tracking.
- Support implementation of cost‑saving or revenue‑enhancing initiatives.
Patient Experience & Quality
- Resolve escalated patient concerns or service issues.
- Support quality improvement projects (e.g., wait time reduction, care coordination, clinical workflows).
- Promote patient access improvements such as telehealth integration or extended hours.
Provider Support
- Serve as the operational point of contact for physicians and advanced practice providers.
- Coordinate with providers to optimize clinic operations and address logistical challenges.
- Assist with onboarding of new clinicians and workflow orientation.
WHAT YOU'LL NEED TO APPLY:
Qualifications
- Associates degree or Bachelor's degree in healthcare administration, business, or related field
- 2–4 years of experience in a medical office, outpatient clinic, or healthcare administrative setting.
- Prior supervisory or lead experience preferred.
- Strong understanding of medical practice operations, EHR workflows, and revenue cycle basics.
- Excellent interpersonal, communication, and problem‑solving skills.
If you are interested in becoming a part of TMH's legacy of quality & compassionate healthcare, we want to know you.
Please submit your application & resume TODAY We look forward to speaking with you.
Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.
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Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.
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