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Maitland

    Patient Care Coordinator - Maitland, United States - CarepathRx

    CarepathRx
    CarepathRx Maitland, United States

    1 week ago

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    Description

    CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.

    Job Details:

    Responsible for performing select activities related to the clinical management of enteral patients including patient supply management, coordinating services with nursing and operations and processing refills under the supervision of a Registered Dietitian.

    Responsibilities

    • Provide support to enteral team including but not limited to evaluating formula and supply usage; obtaining and documenting formula and supply inventories; delivery and pick-up slip production; retrieval and distribution of various documents and equipment management all with-in mandated timeframes.
    • Obtain patient updates/ assessments and refilling enteral nutrition products under the supervision of a registered dietitian. Providing appropriate and accurate documentation in the patient medical record. Manage DME per patient, if appropriate. Use remote monitoring platform, as appropriate.
    • Ensure coverage prior to dispensing formula by collaborating with insurance verification and reimbursement teams.
    • Provide excellent internal and external customer service, maintaining a service orientation in all interpersonal relations that conveys a positive, professional image always.
    • Act as a conduit of information between the patients and distribution by tracking orders via Mckesson's supply manager website.
    • Maintain or exceed designated quality and production standards. Perform in accordance with system-wide competencies/ behaviors.
    • Collaborate with the Registered Dietitians for recommendations for alternative options when the ordered nutritional formula is not available due to backorders or other supply-chain interruptions. Refer to dietitian as appropriate for signs of intolerance to enteral nutrition.
    • Onboard new PO patients.
    • Process prescription changes by modifying patient supply lists in both dispensing systems.
    • Answer live calls including answering patient questions regarding referral status, tracking of deliveries, and completing refills.
    • Utilize the service delivery log for task tracking and delivery coordination.
    • Other duties as assigned.
    Skills & Abilities
    • Excellent customer service and communication skills.
    • Knowledge and experience in homecare, pharmacy, or working alongside a dietitian desirable.
    • Good prioritizing, multitasking, critical- thinking and time-management skills.
    Requirements
    • High School diploma or equivalent required.
    • Dietetic Technician, Pharmacy customer service, pharmacy technician, and/or other related experience in an ancillary provider, or other relevant healthcare preferred.
    • Thorough knowledge of MS Office and PC skills required.
    • Customer Service experience with communication via telephone, e-mail and/ or face to face required.
    CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants encouraged to apply. Drug-free work environment. Must be eligible to work in this country.
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