Customer Care Team Lead - Cheyenne, WY

Only for registered members Cheyenne, WY, United States

1 week ago

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Job summary

This position will provide training and support for Customer Care Representatives (CCR) who are receiving inbound calls,
placing outbound calls and following up on accounts that require additional research related to billing within the Revenue Cycle.
A day in this job involves assisting the customer care representatives with questions and handle escalated callers,
providing in-depth review of patient account information to answer questions regarding patient responsibility,
account billing status, insurance information and charges.
The team lead will also develop call handling training and documents for CCRs and perform monthly call audits.
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