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    Branch Operations Specialist - Reno, United States - Greater Nevada Credit Union

    Greater Nevada Credit Union
    Greater Nevada Credit Union Reno, United States

    3 weeks ago

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    Description

    Overview:

    At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.

    With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.

    To do this, we practice C.A.R.E. with our Values:

    • We Care Genuinely.
    • We build relationships because we know that we are Greater Together.
    • We Stay Trustworthy as we serve our communities.
    • "Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
    • We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
    • In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.

    These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,500 members and thousands upon thousands of people through our community and philanthropic work.

    If youre enthusiastic, collaborative, and ready to make an impact, wed love to meet you

    About The Position:

    The Branch Operations Specialist is responsible for performing service functions, generating sales referrals, and performing and supervising the operational functions essential to the effective operations of the branch in support of the Branch Manager and achievement of branch goals and organizational goals.

    What You'll Be Doing

    • Demonstrate on an individual basis as well as lead branch team to a high level of accuracy related to branch operating procedures to include all types of member transactions including new accounts/account closing, cash handling, dual control, daily work documentation procedures including balancing all work and cash-related transactions.
    • Assist Branch Manager with identification of staff performance issues as appropriate.
    • Conduct member interviews to assess financial needs; offer appropriate services/products including referrals for the potential sale of a loan and/or products related to loans; offer deposit products and services to help members achieve financial goals.
    • Open, close, and service member accounts in a timely and accurate manner.
    • Perform appropriate override functions for the Member Service Representatives as allowed under core system permissions.
    • Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.

    Qualifications

    • 1 year of customer service experience
    • 1 year cash handling experience
    • Finance or Banking experience preferred

    Skills & Competencies

    • Supervisory Skills
    • Cash Handling and Balancing
    • Effective relationship building skills
    • Excellent verbal and written communication
    • Analytical and problem-solving skills
    • Experience in sales
    • Leadership and Coaching
    • Optimizes work processes
    • Resourcefulness
    • Decision quality
    • Ensures accountability

    Physical Demands

    • While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
    • You may occasionally be required to lift and/or move up to 20 pounds.

    Location and Travel Requirements

    Greater Nevada Credit Union's Golden Valley Branch

    1095 North Hills Boulevard
    Reno, Nevada 89506
    United States

    • Located in an idyllic small community in beautiful Northern Nevada

    Compensation & Benefits

    • $38,000.00-$54,000.00 per year
    • Compensation is dependent on experience
    • Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
    • Health Savings Account contributions
    • Supplemental insurance and life insurance plans
    • Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
    • Paid time to volunteer and make a contribution to the community
    • Employee product and service discounts

    Greater Nevada is an Equal Opportunity Employer

    Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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