- Perform work using multiple methods such as call, chat, tickets, virtual environments (VDI/AVD), remote access and other network access types.
- Maintain provisioning, diagnosis, troubleshooting, and resolution for accounts, passwords, operating systems, network shares, applications, and printer problems.
- Provide IT support with the use of tools such as Microsoft remote assist, and Microsoft quick assist.
- Interface with application and system administrators, subject matter experts and other levels of support to resolve issues.
- Completing requests for changes to telephone services, such as setting up call forwarding, updating line appearances, add/remove/change voicemail, setting up speed dials, updating billing and location information with ANI/ALI 911 information. Working with move coordinators and other one Hanford contractors to arrange telephone Move/ Add/ Changes.
- Acting as the point of contact (POC) for video teleconferencing (VTC) issues and questions. Coordinate support with field support personnel and engineers, as appropriate.
- Resolve telephony accounts and application issues, working with Voice Engineer, and other levels of support and coordinate repairs with field support personnel and engineers.
- Assist with new and upgraded deployments of supported systems and applications.
- Keeping records of customer interactions, transactions, and comments.
- Provide professional support to ensure customer satisfaction. This position is not eligible for telework and the selected candidates will work in a north Richland location. This position is deemed as essential and may include shift work. Basic Qualifications
- AA Degree -or- an equivalent combination of education and experience.
- 2 years of Information Technology related customer service and/or computer technical support experience.
- Excellent written and verbal communication including proper phone and video communication etiquette, active listening and calm interact effectively and professionally with customers at all times.
- Possess problem solving, troubleshooting and analytical skills to assist users with IT issues.
- Highly dependable candidate with ability to demonstrate strong attendance, punctuality, and work ethic as both an individual and in collaboration with a team.
- Possess strong attention to detail in a highly technical environment.
- Customer service skills with experience working one on one with customers.
- Must be coachable with the ability to look at issues from a variety of angles.
- Working knowledge of Windows operating system, Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, etc.) SharePoint and Teams environment. Desired Qualifications
- Demonstrate experience and ability to manage multiple tasks simultaneously.
- Working knowledge of help desk ticketing systems and how to capture all critical data for help desk support requests. Including priority, categorization, resolution notes, and other data points.
- Experience at the Hanford site or familiarity with the HLAN Network.
- Experience in Remedy, Enterprise Service Platform, Amazon Connect
- Strong organizational skills and effective in prioritizing tasks in high pressure situations.
- Working knowledge of fundamental operation of enterprise computing services. Compensation & Benefits Hourly
-
Human Resources Business Partner
2 weeks ago
The QTI Group Richland, United StatesThe QTI Group is partnering with a Wisconsin-based organization to hire an experienced · Human Resources Business Partner (HRBP) · to support production plant operations in Richland Center, Wisconsin. With a focus on labor relations and employee relations, the HRBP will provide ...
-
Human Resources Business Partner
2 weeks ago
The QTI Group Richland, United StatesThe QTI Group is partnering with a Wisconsin-based organization to hire an experienced Human Resources Business Partner (HRBP) to support production plant operations in Richland Center, Wisconsin. With a focus on labor relations and employee relations, the HRBP will provide guida ...
-
Electrical Engineer Manager
4 days ago
Sargent & Lundy Richland, United States· You will be leading the group on interesting and challenging projects that include investigating, troubleshooting, and solving a wide variety of electrical engineering issues to support single and multi-discipline projects. · The majority of the projects performed for our cli ...
-
Registered Occupational Therapist
4 weeks ago
Life Care Center of Richland Richland, United States: · Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first. · Life Care Center of Richland Is hiring for a Registered Occupational Therapist.: · $10,000 sign-on bonus or up to $15,000 student loan r ...
-
Senior Power Systems Engineer
2 weeks ago
Eaton Kennewick, United StatesEaton's ES AMER ESS division is currently seeking a Senior Power Systems Engineer. This is a Hybrid-Remote role and can be based out of Kennewick, WA - Anchorage, AK - Boise, ID - Wilsonville, OR - Tukwila, WA - or Spokane, WA. · The expected annual salary range for this role is ...
-
Plumbing & Fitting Superintendent
2 weeks ago
MacDonald-Miller Facility Solutions Kennewick, United StatesJob Description · Job DescriptionAt MacDonald-Miller Facility Solutions ("MacMiller") we make buildings work better. As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. Wit ...
-
Technology Sales Representative
23 hours ago
Western States CAT Pasco, United StatesSUCCESS AT WESTERN STATES: Western State's culture is based on passion for our Vision, Mission, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a "play to win" organizati ...
-
Food Safety Quality Technician Lead
3 weeks ago
Page Mechanical Group Inc Pasco, United StatesLocal Bounti is a leading controlled environment agriculture (CEA) company. Our mission is to bring our farm to your kitchen and deliver the freshest, locally grown produce in the fewest food miles possible. · Our mission is rooted in sustainability and in turn human welfare. · ...
-
Technology Sales Representative
3 days ago
Western States CAT Pasco, United StatesSUCCESS AT WESTERN STATES: Western State's culture is based on passion for our Vision, Mission, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a "play to win" organizati ...
-
SAP EWM Consultant
4 weeks ago
Saxon Global Pasco, United StatesMust have excellent expertise with very good understanding of SAP modules like Prod Planning (PP,QM,SD,PLM), · Procurement (MM, WM), Sales and Finance ( Especially on EWM//PP//SD ) · Must be expert analyzing, creating system specs, developing tests, implementing bus. solutions ...
-
Instructor - Fitness (Instructor II)
3 weeks ago
Metro Parks Tacoma Pasco, United StatesBased on our internal equity review process, the starting salary for this position will be $20.52 · Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first. · The current full hourly range for this ...
-
Senior Frontend Engineer
4 weeks ago
Branch Metrics Pasco, United StatesAt Branch, we're transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists o ...
-
Senior Quality Assurance Manager
3 weeks ago
Darigold Pasco, United StatesDarigold is seeking an experienced and driven Senior Quality Assurance Manager to be a part of Darigold's team. The Senior Quality Assurance Manager must possess the desire and ability to plan, organize, and direct quality assurance personnel and programs to assure that plant pro ...
Help Desk Support Spec - Richland, United States - Hanford Mission Integration Solutions
Description
Job Duties/Scope Of Work This position is a Tier-1 single point of contact. Help Desk personnel provides diagnosis, troubleshooting, and resolution for customer desktop problems, including resolution of technical software problems.The help desk support includes multiple methods of input:
call, chat, and web tickets.
Requests that cannot be handled over the phone will be routed to the appropriate Tier-2/Tier3 support and/or subject matter experts/service providers as appropriate for resolution.
Job duties include, but are not limited to: