Regional IT Support Administrator - Dallas, United States - National Carwash Solutions

Description

National Carwash Solutions has grown over the past 50 years to become North America's largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 300 dedicated service professionals and growing Come join us for an extraordinary career in a high growth, team-oriented company

As the Regional IT Support Administrator, we are looking for:

• Self-starter mentality showing initiative and recognize opportunities to improve processes and the organization
• Comfortable digging in and getting your hands dirty with a variety of IT and business challenges
• Ability to clearly communicate your ideas, progress, challenges, and lessons learned

You will be responsible for:

• Responding to and resolving tickets on the helpdesk within reasonable time frames
• Providing support remotely and on site
• Servicing, repair, configuration of PCs, servers, and network equipment
• Assisting with research and implementation of solutions for new products and service offerings along with other system engineers
• Rollouts of new installations, network upgrades, projects
• Process improvement opportunities
• Help establish ITSM solutions and processes
• Create, edit, and clean-up internal knowledge base documentation
• Run, monitor, evaluate, and improve ITSM reports
• Analyze reporting data to identify trends, then present analysis to the team for in-depth discussion and review
• ITSM application dashboard creation/improvement and ticket portal upkeep
• Travel no more than 25%
• Other duties as assigned

Working Knowledge of:

• Windows Server OS
• Active Directory
• Windows 10/11
• VMware ESXi and vCenter
• Google Workspace
• Core Networking and Security Infrastructure (Fortinet/Cisco)

Competencies:

• Pressure resilient
• Independent
• Good blend of people/task orientation
• Multitask focus
• Customer-centric
• Results driven

Education, Experience, and Licensing Requirements:

• Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience
• 5yrs network/server experience with technical support and troubleshooting abilities
• Current MCSE, MCITP, or equivalent qualification
• Excellent decision making and problem-solving capability in a very fast-paced environment
• Excellent communication skills, both written and verbal, as well as excellent organizational skills
• Effective interdepartmental communication skills
• Lead by example to provide a fun, engaged work environment

Grow your career supported by an energized and passionate team, professional development, training, flexibility and opportunities for advancement. We offer competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.

National Carwash Solutions is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.