Program Leader - Chicago, IL

Only for registered members Chicago, IL, United States

2 days ago

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Job summary

The B2B Eater Support Strategy Program Leader sits within the Global Programs (GP) organization within CommOps, Uber's team dedicated to delivering effective customer service. Our team's mission is to define, design, and deliver best-in-class support to Uber for Business (U4B) customers, Uber's B2B line of business.

Responsibilities

  • Global Strategic Program Ownership - Responsible for designing, launching, and managing global strategic programs to improve the experience that customers have with support, our products/services, and Uber as a whole.
  • Support Readiness Ownership - Responsible for support strategy and execution for new product launches and feature enhancements, to meet Uber for Business goals in line with CommOps Global Strategy.

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