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Crimson Enterprises Pleasant Hill, United StatesAbout HABAU Germany: · We are a nationwide construction company with a focus on industrial and residential construction as well as modular construction. With the performance of our group of companies, we are represented as experts in the areas of building construction, civil engi ...
Full Time Customer Service Representative Oakland Airport - Enterprise Truck Rental
Description
**Full Time Customer Service Representative Oakland Airport**
**Job ID** Oakland, CA **Overview**
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. This position will be based out of our **Oakland Airport** location. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
This position is for our Oakland Airport location and requires a valid CA drivers license. Must be able to work 5 days a week on a rotating schedule from 12:30pm - 9:00pm. Must be able to work weekends and holidays.
****The starting pay for this position is $18.00/hr and includes a comprehensive benefits package.****
As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today and every day the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, .
**Responsibilities**
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
*Equal Opportunity Employer/Disability/Veterans*
**Qualifications**
Must be at least 18 years old
Must have at least 6 months prior customer service retail or administrative support experience
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be able to work 5 days a week on a rotating schedule from 12:30pm - 9:00pm.
Must be able to work weekends and holidays.
*We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.*
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