- Recognize, identify, prioritize and track incidents in accordance with customer business requirements, organizational policies and operational impact.
- Troubleshoot and resolve Tier1 incidents using documented procedures and research capabilities.
- Document all actions in accordance with standard company policies and procedures.
- Categorize issues for escalation to appropriate technical teams.
- Track and update incidents using the company ticketing system in a clear and efficient manner according to SLA requirements.
- Provide escalation status notification throughout the enterprise on service impacting events.
- Create incident reports for internal and external communication and provide status updates in accordance with established SLA guidelines.
- Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages.
- Notify customer and thirdparty service providers of issues, outages and remediation status.
- Work with internal technical and service teams to create and/or update knowledge base articles.
- Perform daily checklists (SOP), health checks and walkthroughs.
- Assist with daily operational tasks.
- Support multiple technical teams in various assigned shifts.
- Bachelor's degree in computer science, systems analysis or a related study. 2 years of experience supporting and monitoring network systems, servers or storage in an enterprise environment.
- Broad experience using a variety of monitoring and ticket management tools.
- Experience utilizing tools to monitor network uptime & availability.
- Experience in incident management.
- Experience with iSeries, AS/400, IBMi platforms and/or x86, Virtual Machines, ESXi a plus.
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Parallel Partners Marietta, United StatesEntry Level Operations Technician, Overnight Shift, Marietta, GA · This is an Entry Level Operations Technician position, overnight shift, 4 days a week, 10hrs a day. · The Entry Level Operations Technician will perform technical analysis of system performance, analyzes alerts/ ...
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Whataburger Kennesaw, United States Full timeWelcome to Whataburger Careers · Shift TypeThe Restaurant Team Member is responsible for serving customers, managing payments, cooking and preparing food, cleaning and maintaining the overall quality of restaurant services. They collaborate with other team members to deliver time ...
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Hyatt Hotels Corporation Atlanta, United StatesThis position will be responsible primarily for general maintenance and repairs in guest room, meeting space, and front of the house areas, as well as back of the house areas including kitchen, laundry, electrical, mechanical, and HVAC systems. A Shi General Maintenance, Night Sh ...
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Great Western Properties LLC Atlanta, United StatesJob Description · Job DescriptionAt Mr Fries Man we are seeking staff members to fulfill and grow with us as we enter our fifth year of business. Key assignments within your job description will include: · able to greet customers with a warming welcome and break down the menu · b ...
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Healthcare Connections Georgia, United StatesEmergency Medicine Locum Tenens Needed in Southern Georgia · Our client Southern Georgia is seeking Emergency Medicine Locum Tenens coverage ASAP ongoing. This is an established program who needs additional coverage during the summer. Start Date: ASAP ongoing · - Hospital based ...
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Right At Home Brookhaven, United States Full time, Part time***Please complete our application by clicking the link below; · Then scroll down to the bottom of the page and click careers & apply. · Looking to hire aides to work one of the following available shifts; · 1st Shift: 8PM-8AM 12 HOURS 3 OR 4 DAYS A WEEK Total of 36-48 hours week ...
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PrimeFlight Aviation Services, Inc. Atlanta, United States** Overnight Exterior Aircraft Cleaner- ATL Airport; 10:00pm-6:00am Shift ONLY** · **Job Category****:** Airport Operations **Requisition Number****:** EXTER004519 Showing 1 location **Job Details** · **Description** · As a valued member of the PrimeFlight team an Aircraft Cle ...
Entry Level Operations Technician, Overnight Shift - Marietta, United States - Parallel Partners
Description
Entry Level Operations Technician, Overnight Shift, Marietta, GAThis is an Entry Level Operations Technician position, overnight shift, 4 days a week, 10hrs a day.
The Entry Level Operations Technician will perform technical analysis of system performance, analyzes alerts/monitors, and documented issues as they occur across the company's managed services business and PaaS IBM iCloud environment.
The Entry Level Operations Technician is responsible for researching and documenting various mitigation strategies to resolve incidences or, depending upon complexity, escalates the issue to higher-level systems and network engineers.
The Entry Level Operations Technician must maintain current and thorough knowledge of customer environments with a keen focus on their significance to customer operations.
This individual must be able to prioritize remediation of issues in a rotating shift environment with critical uptime requirements.Responsibilities:
Qualifications:
Keywords:
Marietta GA Jobs, Entry Level Operations Technician, Paas, IBM iCloud, Network Systems, Servers, Storage, Monitoring, Ticket Management Tools, Incident Management, Networking, Support, Operations, Georgia Recruiters, IT Jobs, Georgia RecruitingLooking to hire for similar positions in Marietta, GA or in other cities?Our IT recruiting agencies and staffing companies can help.
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