Account Manager and Retention Specialist - Tampa Oaks - Flotilla Partners

Description

FilterPure of Tampa is looking for Retention Specialist
About the Role
We are seeking a motivated and customer-focused Account Manager / Retention Specialist to join our growing team in Tampa.
This role is responsible for reducing customer churn, increasing customer lifetime value, and strengthening long-term customer relationships. You will proactively engage with existing customers, resolve issues, and identify opportunities to retain, renew, and grow accounts.
If you are persuasive, analytical, solution-oriented, and confident handling objections - this is a strong growth opportunity.
What You'll DoCustomer Retention & Engagement

• Proactively engage existing customers to prevent cancellations
• Handle inbound and outbound retention calls, emails, and messages
• Identify customer concerns and present effective solutions
• Build long-term relationships that increase loyalty and satisfaction

Account Management

• Manage assigned accounts and retention pipeline
• Present retention offers, incentives, and alternative solutions
• Identify upsell and cross-sell opportunities when appropriate

Problem Resolution

• Address complaints and escalations professionally and empathetically
• Collaborate with Sales, Operations, Billing, and Support teams
• Handle customer returns when necessary
• Advocate for customers while aligning with company policies

Data & Reporting

• Track retention activity and outcomes in CRM
• Monitor churn trends and report insights
• Meet or exceed retention, renewal, and revenue goals
• Maintain accurate customer records

What Success Looks Like

• Strong customer retention rate
• Reduced churn rate
• High renewal percentage
• Revenue retained
• Upsell / cross-sell conversion

Qualifications
Required:

• 1-3+ years experience in retention, customer success, inside sales, or account management
• Strong communication skills (verbal & written)
• Proven objection-handling ability
• Customer-first mindset
• CRM experience
• Ability to manage multiple accounts and priorities

Preferred:

• Experience in subscription-based or service-driven industries
• Background in renewals or account management
• Familiarity with churn analysis and retention strategies

Skills We Value

• Relationship building
• Active listening
• Negotiation & objection handling
• Time management
• Data-driven decision making
• Emotional intelligence
• Attention to detail

What We Offer

• Competitive base pay + performance incentives
• PTO after 90 days
• Supportive, team-oriented work environment
• Long-term growth opportunity

Requirements
This job is on site - Not Remote or Hybrid
Must have experience in Customer Service
Must be able to work a CRM
Benefits
Competitive Hourly Rate
No Weekends