Guest Service Agent - New York - Hornblower Inc

    Hornblower Inc
    Hornblower Inc New York

    2 days ago

    $28,000 - $38,000 (USD) per year *
    Description
    Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systemsHornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit
    Position Summary:
    The Guest Services Agent is responsible for the end to end customer care for all guests at Battery Park, Liberty State Park, Liberty, and Ellis Island, depending on where the individual is assigned. The Guest Services Agent provides guests with boat schedules, ensures proper line management, crowd control, fields all possible guest questions, provides orientation and acts as a guest liaison for the company. The individual is also responsible for exemplary customer servicing, serving as the face of the company.
    Duties and Responsibilities:
    • Accurately handle cash, credit card and mobile payment options when handling ticket sales as required.
    • Sell and promote ticket options to visitors in an efficient and friendly manner.
    • Process will call orders as well as pass packages.
    • Responsible for line management and ensuring that guests are notified ahead of time of their options.
    • Responsible for providing guests with orientation and ensuring that they are on the right lines.
    • Must provide guests with exemplary customer service while still expediting the boarding process.
    • Interact as needed with NPS and all other staff on the islands.
    • Responsible for the preparation of guest service reports, synthesizing customer comments and reporting general servicing issues to management.
    • Responsible for ensuring proper schedules and signage are posted and updated.
    • Responsible for ensuring guests get to their destination and that all guests have disembarked from the islands at the end of the day.
    • Responsible for all customer responses as directed by Ticket Sales Supervisor/Guest Service Manager.
    • Regular attendance in conformance with the standards, which may be established by Statue Cruises from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
    • Upon employment, all employees are required to fully comply with Statue Cruises rules and regulations. Employees who violate Statue Cruises rules and regulations will be subject to disciplinary action, up to and including termination of employment.
    • Additional job duties as assigned
    Requirements & Qualifications:
    • One plus years in customer care of guest servicing preferred.
    • Possess strong verbal skills and is comfortable working with people.
    • Requires outstanding communication skills and organizational skills.
    • Basic mathematical skills are also required.
    • Basic computer literacy, able to operate Word, Excel, etc.
    • Flexibility to work evening, weekend and holiday hours.
    #StatueCityCruises
    The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
    * This salary range is an estimation made by beBee
  • Work in company

    Guest Service Agent

    Only for registered members

    Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partne ...

    New York $28,000 - $38,000 (USD) per year

    4 days ago

  • Work in company

    Guest service agent

    Only for registered members

    The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. · Previous experience in a hotel front desk or guest service role preferred. · ...

    New York

    3 weeks ago

  • Work in company

    Guest Service Agent

    Only for registered members

    Join Our Team - Front Desk Agent / Night Audit Position - Be the First to Welcome Our Guests in Style · Perks · Health Benefits, Vacation time, Wellness days, Manager Development Program, Tuition Reimbursements · We are seeking a candidate open to working three days 3 pm- 10 pm s ...

    New York, NY $28,000 - $38,000 (USD) per year

    1 week ago

  • Work in company

    Guest Service Agent

    Only for registered members

    The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, · maintaining accurate guest records, and providing outstanding guest services. · This role supports the hotel's front office operations and handles various guest inquiries, · payments, ...

    New York

    3 weeks ago

  • Work in company

    Guest Service Agent

    Only for registered members

    The Guest Service Agent - Overnight is responsible for providing attentive, courteous and efficient service to all guests throughout their stay. This role will be focused on providing efficient service and meaningful experiences; you will be part of a team passionate about lifest ...

    New York

    2 weeks ago

  • Work in company

    Guest Service Agent

    Only for registered members

    To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality. · Provide the highest quality of service to the customer at all times. · Promptly and effectively deal with guest compla ...

    New York

    1 month ago

  • Work in company

    Guest Service Agent

    Only for registered members

    Opportunity: Guest Service Agent · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · Your Growth Path · Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager · Your Focus · I ...

    New York $28,000 - $38,000 (USD) per year

    3 days ago

  • Work in company

    Guest Service Agent

    Only for registered members

    The Guest Service Agent is a role that requires providing excellent customer service and ensuring a smooth guest experience at the hotel. · Check-in and check-out hotel guests in a timely and professional manner. · Process all payments according to established procedures. · ...

    New York

    1 month ago

  • Work in company

    Guest Service Agent

    Only for registered members

    The Millennium Hilton New York One UN Plaza is looking for a Guest Service Agent to join our teamWe're within one mile of Bryant Park, The Morgan Library, and Rockefeller Center. Take in unobstructed views of Manhattan and the East River skylines.The ideal candidate will have at ...

    New York $31.29 - $41.72 (USD)

    3 weeks ago

  • Work in company

    Guest Service Agent

    Only for registered members

    The Hilton New York Times Square is looking for a temporary Guest Service Agent to join our team Located at the heart of Times Square, this upscale hotel soars 44 stories above Manhattan, offers 478 rooms and features newly renovated food and beverage outlets, offering a breathta ...

    New York $30.23 - $40.31 (USD)

    4 days ago

  • Work in company

    Guest Service Agent

    Only for registered members

    The Waldorf Astoria New York is seeking a · Guest Service Agent to unveil a new era of luxury which embodies the spirit of New York City. · This role involves warmly welcoming, registering, and checking out guests, all while exemplifying the highest standards of luxury service a ...

    New York, NY $28,000 - $38,000 (USD) per year

    2 weeks ago

  • Work in company

    Guest Service Agent

    Only for registered members

    The Hilton New York Times Square is looking for a temporary Guest Service Agent to join our team Located at the heart of Times Square, this upscale hotel soars 44 stories above Manhattan, offers 478 rooms and features newly renovated food and beverage outlets, offering a breathta ...

    New York, NY $28,000 - $38,000 (USD) per year

    4 days ago

  • Work in company

    Guest Service Agent

    Only for registered members

    EOE/AA/Disabled/Veterans · What are we looking for? · Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to ...

    Hilton New York Times Square, W nd Street, $28,000 - $38,000 (USD) per year

    1 day ago

  • Work in company

    Guest service agent

    Only for registered members

    The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, · maintaining accurate guest records, · and providing outstanding guest services.Previous experience in a hotel front desk or guest service role preferred. · Strong customer service and ...

    New York, NY

    3 weeks ago

  • Work in company

    Guest Service Agent

    Only for registered members

    The Millennium Hilton New York One UN Plaza is looking for a Guest Service Agent to join our team Our 439-room Midtown high-rise is the closest hotel to the United Nations and half a mile from Grand Central Station. We're within one mile of Bryant Park, The Morgan Library, and Ro ...

    New York $31.29 - $41.72 (USD)

    6 days ago

  • Work in company

    Guest Service Agent

    Only for registered members

    The Hilton New York Times Square is looking for a temporary Guest Service Agent to join our team. Located at the heart of Times Square, this upscale hotel soars 44 stories above Manhattan, offers 478 rooms and features newly renovated food and beverage outlets. · The ideal candid ...

    New York $30.23 - $40.31 (USD)

    2 months ago

  • Work in company

    Guest Services Agent

    Only for registered members

    Hourly · Highgate Hotels · Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. · With a 3 ...

    New York $28,000 - $38,000 (USD) per year

    6 days ago

  • Work in company

    Customer Service Agent

    Only for registered members

    What are we looking for? · Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and V ...

    New York Hilton Midtown, Avenue Of The Americas, $38,000 - $65,000 (USD) per year

    5 hours ago

  • Work in company

    Guest Service Agent

    Only for registered members

    The New York Hilton Midtown is looking for a substitute Guest Service Agent to join our front office team. · It's all about location in NYC and New York Hilton Midtown places you right in the heart of the action. · ...

    New York, NY

    3 weeks ago

  • Work in company

    Guest Service Agent

    Only for registered members

    The Tempo New York Times Square is looking for a Guest Service Agent to join our team. This stunning property features 661 rooms with floor-to-ceiling windows, offering views of the city and lights of Times Square. The sky lobby, located on the 11th floor, includes communal worki ...

    New York $32.72 - $43.62 (USD)

    6 days ago

  • Work in company

    Guest Service Agent

    Only for registered members

    The Millennium Hilton New York One UN Plaza is looking for a Guest Service Agent to join our team · Our 439-room Midtown high-rise is the closest hotel to the United Nations and half a mile from Grand Central Station. We're within one mile of Bryant Park, The Morgan Library, and ...

    New York, NY $28,000 - $38,000 (USD) per year

    4 days ago

Jobs
>
Guest service agent
>
Jobs for Guest service agent in New York City