Customer Service Representative - Knoxville - Edfinancial Services

    Edfinancial Services
    Edfinancial Services Knoxville

    2 days ago

    Description
    Customer Service Representative
    Knoxville, TN
    Description
    Come grow with us. Supportive Employee focused work environment with the option to work remotely after on-site training and at least 6 months of consistent job performance
    Join the Edfinancial Team - Where Purpose Meets Growth
    Position: Customer Service Representative (On-Site - Knoxville, TN)
    Starting Pay: $18.00/hour + $4.93/hour fringe benefit
    That's over $22/hour in total value, plus growth opportunities, training, and a supportive team environment
    Learn More: Edfinancial Careers
    Discover our story, explore our company culture, and hear from real team members about why they love working at Edfinancial.
    What You'll Do
    As a Customer Service Representative, you'll be the friendly, knowledgeable voice our customers depend on. You'll:
    • Handle inbound and outbound calls with professionalism and empathy.
    • Provide accurate, clear information about our products and services.
    • Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
    • Use sound judgment and strong communication skills to support each customer interaction.
    • Collaborate with your team to create a positive, high-quality work environment.
    Why You'll Love Working Here
    At Edfinancial, we don't just talk about culture - we live it.
    You'll join a community that values:
    • Growth & Development: Paid training, certifications, and opportunities for advancement.
    • Balance & Support: Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance.
    • Purpose: Every call you take helps our customers manage one of life's biggest investments - their education.
    "The people here genuinely care - it feels like family."
    - Edfinancial Team Member
    What We're Looking For
    • Strong communication and listening skills
    • A professional, positive attitude
    • Ability to stay organized and meet daily goals
    • Basic computer proficiency
    • Open availability during business hours
    Work Details
    • On-Site Position: Knoxville, TN (Remote eligibility after 6 months of meeting performance metrics)
    • Hours of Operation (Starting April 1, 2025):
      • Mon: 8 AM - 11 PM EST
      • Tue-Fri: 8 AM - 8 PM EST
      • Sat: 10 AM - 2 PM EST
      • Schedules are assigned based on business needs; flexibility is key
    • Overtime: Occasionally required during peak times
    Additional Responsibilities
    • Maintain confidentiality and data security at all times
    • Stay current with system updates, loan phases, and compliance standards
    • Complete annual training and certifications
    • Support other departments during peak seasons
    Ready to Start Your Journey?
    Be part of a team that values integrity, growth, and community.

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