- Handle inbound and outbound calls with professionalism and empathy.
- Provide accurate, clear information about our products and services.
- Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
- Use sound judgment and strong communication skills to support each customer interaction.
- Collaborate with your team to create a positive, high-quality work environment.
- Growth & Development: Paid training, certifications, and opportunities for advancement.
- Balance & Support: Friendly teams, encouraging leaders, and flexibility to work from home after six months of strong performance.
- Purpose: Every call you take helps our customers manage one of life's biggest investments - their education.
- Strong communication and listening skills
- A professional, positive attitude
- Ability to stay organized and meet daily goals
- Basic computer proficiency
- Open availability during business hours
- On-Site Position: Knoxville, TN (Remote eligibility after 6 months of meeting performance metrics)
- Hours of Operation (Starting April 1, 2025):
- Mon: 8 AM - 11 PM EST
- Tue-Fri: 8 AM - 8 PM EST
- Sat: 10 AM - 2 PM EST
- Schedules are assigned based on business needs; flexibility is key
- Overtime: Occasionally required during peak times
- Maintain confidentiality and data security at all times
- Stay current with system updates, loan phases, and compliance standards
- Complete annual training and certifications
- Support other departments during peak seasons
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Customer Service Representative - Knoxville - Edfinancial Services
Description
Customer Service RepresentativeKnoxville, TN
Description
Come grow with us. Supportive Employee focused work environment with the option to work remotely after on-site training and at least 6 months of consistent job performance
Join the Edfinancial Team - Where Purpose Meets Growth
Position: Customer Service Representative (On-Site - Knoxville, TN)
Starting Pay: $18.00/hour + $4.93/hour fringe benefit
That's over $22/hour in total value, plus growth opportunities, training, and a supportive team environment
Learn More: Edfinancial Careers
Discover our story, explore our company culture, and hear from real team members about why they love working at Edfinancial.
What You'll Do
As a Customer Service Representative, you'll be the friendly, knowledgeable voice our customers depend on. You'll:
At Edfinancial, we don't just talk about culture - we live it.
You'll join a community that values:
- Edfinancial Team Member
What We're Looking For
Be part of a team that values integrity, growth, and community.
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Service Representative
Only for registered members Knoxville
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Service Representative
Only for registered members Knoxville
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Customer Service Representative
Only for registered members Knoxville
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Customer Service Representative
Full time Only for registered members Knoxville
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Guest Service Representative
Only for registered members Knoxville
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Customer Service Representative
OTHER Only for registered members Knoxville
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Customer Service Representative
Only for registered members Knoxville
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Customer Service Representative
Only for registered members Knoxville
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Customer Service Representative
OTHER Only for registered members Knoxville
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Customer Service Representative
Only for registered members Knoxville
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Customer Service Representative
Only for registered members Knoxville
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Customer Service Representative
Only for registered members Knoxville
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Customer Service Representative
OTHER Only for registered members Knoxville
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Customer Service Representative
Only for registered members Knoxville
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Customer Service Representative
Full time Only for registered members Knoxville
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Customer Service Representative
Only for registered members Knoxville
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Customer Service Representative
Only for registered members Knoxville
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Customer Service Representative
Only for registered members Knoxville
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Customer Service Representative
Only for registered members Knoxville, TN
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Service Sales Representative
Only for registered members Knoxville
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Customer Service Representative
Only for registered members Knoxville, Tennessee