Product Support Specialist - Chester, United States - Penta

Description

Position:
FT Product Support Specialist - Work From Home

[Customer Service / Remote] - Anywhere in U.S. /
Competitive salary
/ Health care benefits /
401(k) matching
/ Monthly cell phone stipend / PTO - As a Product Support Specialist you'll:

Answer user questions, troubleshoot technical issues, and guide them through product functionalities;

Gain in-depth knowledge of products through training and user interactions;

Identify user needs, pain points, and suggestions for improvement;

Work closely with product managers, engineers, and other departments to ensure a smooth user experience.