Customer Support Technician job in Atlanta, GA - Usadscenter
Description
**Customer Support Technician job in Atlanta, GA**
Atlanta Ad ID: Company Job Offer: Customer Service Jobs Region: Georgia City: Atlanta Local area: Atlanta, GA We have an immediate opening for an Customer Support Technician on a Long-Term CONTRACT opportunity with a leading company in Atlanta, GA
Job Requirements:
Associates degree preferred
1-3 years in a high volume call center required
Heath care experience preferred
Ability to work flexible schedule to include weekends, holidays and emergency situations
Ability to utilize Microsoft Applications
Ability to type 35 words per minute
Excellent oral and written communications
Ability to multitask and prioritize appropriately in high volume fast paced environment
Ability to excel in a team environment as well as work well independently
Clarify and SAP knowledge preferred
Key Responsibilities/Duties
Customer Satisfaction:
Provides a high level of customer service for internal and external customers
Takes a proactive role in personally owning the customer support experience
Communicates with customers and other departments to assure commitments are achieved.
o Escalates customer satisfaction issues appropriately to Supervisor
o Performs self-monitoring for individual calls to ensure customers needs are met
Captures customer complaints according to the customer complaint process
Metrics and Business Results:
Understands the customers needs.
Demonstrates knowledge and skill by successfully completing assignments in a timely manner.
Able to diagnose problems, apply effective solutions and determine follow up actions with minimum direction.
Adheres to designated work schedule
Attends work on time as scheduled
Required to call in to report an absence no less than two hours prior to the start of the shift by contacting the supervisor directly and stating reason for absence.
Responsible for individual metrics that contribute to
o Customer Satisfaction
o Quality Monitoring
o Team SLA
Proficiency Measurement
o Performs complete and accurate entry of data in the customer database
Adheres to all documented customer service processes
Teamwork:
Functions as an active member of the team
Shares knowledge and experience to resolve customer issues.
o Communicates with and helps other team members resolve issues
o Shares knowledge and experience with the team
o Provides a positive, cohesive company image when discussing with internal and external customers
o Takes ownership of the customer support experience through support as a resource to the goals of the team
Professional Development:
o Fulfills all designated product and related training requirements (TEDs)
Maintains advanced knowledge of tools and processes
Takes ownership of and works with manager on developing, implementing and monitoring a comprehensive personal development plan
If you are interested in this opportunity please apply online or email directly to Omar. . com.
**Location of **Customer Support Technician job in Atlanta, GA** in Atlanta, Georgia**
****Customer Support Technician job in Atlanta, GA** - Atlanta, Georgia**