Cloud Support Engineer-FS POLY - Redmond, United States - Dunhill Professional Search

Description

This position is to support

Microsoft
and Client The ideal candidate must have an active

TS/SCI FSP clearance

with 2+ years of IT experience and exposure to a cloud environment ( Azure, AWS, Oracle, GCP). Two month training will be provided


Shifts available:
Night shift core hours are approximately 12am- 8:30am (EST).
Swing shift core hours are approximately 4pm- 12:30am (EST)
5-7% shift differential pay will be added on top of base salary.

The Cloud Support Engineer will serve as a part of the incident management team in a 24X7 Microsoft Azure environment.

Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability.

Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues.

The Cloud Support Engineer will perform tasks such as:
Respond to incident tickets in a 24x7 operational environment to meet SLA objectives
Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools
Review system logs to identify and mitigate system issues
Leverage knowledge base to help troubleshoot, identify and resolve systems issues;
Update knowledge base troubleshooting guides and lessons learned as required
Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases
Document system issues resulting in system outages and coordinate change though change management process
Support collaboration across operations, development teams and external partners
Support tiger team calls to streamline knowledge sharing and timely resolution of system issues
Monitor solution performance according to client specification and SLAs, escalate as needed
Minimum Qualifications
BS in Computer Science or other technical discipline is preferred.
2+ years performing system administrator support

Clearance Requirement
TS/SCI w/ FSP
Job Specific Skills
Windows Desktop Operating Systems
Microsoft Azure Cloud Services
IT Infrastructure Operations
Service Desk

This position is available for (2) locations: Redmond, WA and Reston, VA.

Night shift core hours are approximately 12am- 8:30am (EST).
Swing shift core hours are approximately 4pm- 12:30am (EST)
by Jobble

#J-18808-Ljbffr