Patient Services Coordinator - Allentown, United States - RMA Network

Description

We are currently seeking a full-time Front Desk/Patient Services Coordinator to join our growing team in Allentown, PA. Scheduled work hours are Monday - Friday, 8:30am-4:30pm with every other weekend starting at 6:30am; rotating holidays.

This Patient Services Coordinator maintains patient satisfaction by answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff as well as greeting patients and moving them through a predetermined schedule of appointments.

This position resolves problems by working in concert with members of our multi-disciplinary teams to present a positive Practice image to our patients, referring physicians, and the general public.

How You'll Contribute:
At RMANJ we always do whatever it takes to ensure an exceptional patient experience.

In general, the Patient Services Coordinator will be responsible for:


Responsibilities include:
Welcome and greet patients and visitors
Maintain a professional composed demeanor
Comfort patients by anticipating patients' anxieties; answering patients' questions
Follow physician appointment templates
Assess schedule conflicts and problems with recommendations for solutions
Maintain patient accounts by obtaining, recording, and updating patient demographic, financial and insurance information
Collect co-pays and patient payments
Work with the nurses to coordinate total patient care
Collaborate with the Finance Department to make sure all reimbursement/insurance information has been received

Skills & Requirements:
Minimum 1 year as a medical office receptionist
Minimum 3 years customer services experience
High level of listening skills
Ability to communicate accurately and concisely
Excellent interpersonal skills
Aptitude to work independently and demonstrate good judgment
Ability to work in a high standard, stressful environment
Must be available to work weekends and overtime as needed
Must be available to rotate to RMANJ satellite offices as needed

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