Customer Service Deductions Intern - Wilkes-Barre, United States - Mondelez International

Description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.
As an organization we are committed to developing the next generation of Makers and Bakers.

Joining us at an early career stage in our fast paced and ever changing environment will enable you to do more, learn more and grow more.

You will be encouraged to step outside your comfort zone– you may even surprise yourself We will ensure you are given the support you need to be at your best and enable you to be yourself and bring passion and personality.

Here you can lean in and speak up and bring your own flavor.
_Mondelēz International was recognized as one of the Top 100 Intern Programs in the US in 2023._

Function Job Description
Customer Service & Logistics (CS&L) is where you'll integrate our end-to-end demand-driven supply chain. Working "from shelf to field," you'll connect plants with customers to deliver best-in-class service in the most efficient way.

Your goal will be to have the right products, at the right time, and with the right quantity and quality on the shelf.

The Deductions Intern ensures oversight of the deduction's portfolio for North America core business and collaborate closely with Sales, customers, MDS (Mondelēz Digital Services), BO service provider and other Functional Areas in order to achieve resolution of disputes and other relevant accounts receivable items in accordance with current Guidelines and Service Level Agreements.

The individual in this position will also directly manage certain types of accounts receivable items or customers, and participate in ongoing projects, as determined based on the business need.

Key Responsibilities

• Maintain oversight around deductions portfolio for North America core business.
• Proactively engage with appropriate Functions to facilitate effective processing and prompt resolutions of deductions in adherence with current processes and compliance guidelines, and work through the internal organization to ensure OLA (Operational Level Agreement) requirements are met.
• Conduct research for assigned types of items/customers and assist with recovery of the invalid charges.
• Manage resolution of aged account receivable items.
• Provide ongoing support to our customer facing groups in Sales, Customer Service, Sales Service, and other functional areas.
• Identify improvements to ways of working, potential processing gaps and escalate opportunities to Mondelez Business Services and Outsource Provider Organization.
• Proactively participate in knowledge transfer, training, and building functional expertise within Outsource Provider Organization.

Requirements and Preferred Qualifications

• Pursuing a Bachelor's Degree in: Supply Chain, Supply Chain Management, Operations, Business Administration.
• Currently pursuing an undergraduate degree with a preferred expected graduation date between December 2024 and May 2025.
• 
  Must live in or near the Wilkes Barre, PA area (housing or transportation will not be provided for this opportunity).
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Mondelēz International (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status.

The ideal candidate displays some of the following characteristics:

• Strong leadership potential and student leadership experience.
• Excellent communication skills and resilience.
• Adaptable, with interpersonal savvy and engaged in diverse extracurricular activities.
• Demonstrating a growth mindset, agility, integrity, and a vision for the future.
• Strong cognitive abilities, willingness to learn, and data pattern recognition.
• Driven, curious, and ready to make a positive impact.

Compensation

• The expected compensation weekly pay ranges for interns is $900 - $1,150.
• Compensation rates for Summer Interns is pre-determined and non-negotiable.

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we
produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including
_Oreo_
and
_Chips Ahoy_
cookies,
_Ritz_
,
_Wheat Thins_
and
_Triscuit_
crackers, and
_Swedish Fish_
and
_Sour Patch_
_Kids_
confectionery products —are close at hand for our consumers across the country.
Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants who require accommodation to participate in the job application process may contact for assistance.

Job Type
Intern (Fixed Term)
Interns
Early Careers
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants who require accommodation to participate in the job application process may contact for assistance.