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  • Fire Service Technician V - Westbrook - Johnson Controls

    Johnson Controls
    Johnson Controls Westbrook

    3 weeks ago

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    Description

    Job Description

    Fire Service Technician V at Johnson Controls

    As a Fire Service Technician V, you will provide troubleshooting and repair services for electronic fire alarm systems and related building systems.

    You are responsible for diagnosing equipment issues, performing installation and service calls, and demonstrating excellent customer service skills to ensure satisfaction.

    This role requires a strong background in low voltage electrical systems, knowledge of safety standards, and the ability to read technical documents.

    We Offer:

    • Competitive Starting Pay
    • Paid Training
    • Global Advancement Opportunities
    • Company Vehicle (as applicable)
    • Referral Bonuses
    • Comprehensive Benefits
    • Medical/Dental/Vision insurance
    • Health Savings Account (HSA)
    • Life Insurance
    • 401(k) savings plan with company match
    • Short-Term and Long-Term Disability
    • Employee Assistance Program
    • Wellness Program

    Your Responsibilities:

    • Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions
    • Contact customer representative and ascertain equipment/systems problems
    • Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
    • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
    • Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell
    • Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
    • Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
    • Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
    • Obtain customer signature upon completed service call assignment
    • Participate in a scheduled On-call rotation
    • Help to train or mentor others on the service team
    • Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items

    Requirements:

    • 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
    • NICET ll Level II certification – Strongly Preferred
    • Experience in reading and interpreting blueprints, submittals, and operational/product manuals
    • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
    • High School Diploma or equivalent
    • Ability to follow verbal and written instructions
    • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs
    • Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
    • Ability to work flexible hours including weekends to meet customer requirements
    • Overnight travel may be required
    • Demonstrate a high level of customer service
    • Maintain truck inventory to ensure timely response to customer needs
    • Ability to adhere to, implement, and follow safety guidelines and procedures at all times
    • Strong organizational skills, positive attitude, and an ability to learn quickly
    • Possess a valid driver's license and driving record that meets company requirements
    • Retain any licenses that are required by National, State and Local codes

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