Clinical Nurse Navigator Cardiology- HHVI Willoughby - University Hospitals

Description

To Heal. To Teach. To Discover. At University Hospitals, this is more than just our mission.

These words embody the opportunities available to the many world-class doctors, nurses, health care professionals, and support staff that choose to join UH and Be the Difference.

What you will do

Provides virtual clinical care to patients within the recognized scope of practice for the profession and professional licensure requirements
Provides clinical triage and clinical support using established protocols during in-bound and out-bound telephone communication with patients, family, caregivers and other members of the healthcare team
Assists in coordination of incoming patient transfer requests with receiving facility and physicians
Demonstrates technical skills in care delivery that result in safe practice and positive care outcomes
Possess and obtain working knowledge of external and inter-facility protocols and standards of practice
Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations
Delivering exceptional customer service while facilitating communication across multiple disciplines
Work with all Center for Patient Flow Management (CPFM) staff in a team orientated, collaborative approach
Responsible for promoting a Best Place to Work Culture and positive and professional work environment
Actively participates in the development and implementation of performance/quality improvement
QualificationsEducation Qualifications

(BSN) Bachelor's Degree in Nursing Required

Experience Qualifications

3+ years of acute care hospital in-patient nursing Required and
3+ years clinical experience in home health or similar setting Preferred and
Experience with care management plans. Required and
Experience with Medicare, Medicaid and commercial payer regulations Preferred

Skills and Abilities

Telephone triage (Preferred proficiency)
Excellent interpersonal and communication skills both written and oral. (Required proficiency)
Strong organizational and multi-tasking skills. (Required proficiency)
Demonstrates a professional demeanor when interacting with patients and customers. (Required proficiency)
Strong computer skills including all MS platforms. (Required proficiency)
Excellent ability to perform triage in order to determine appropriate facility, bed type, service, etc. (Preferred proficiency)

Licenses and Certifications

Registered Nurse (RN) in the State of Ohio Upon Hire Required

Physical Demands

Standing - Frequently
Walking - Frequently
Sitting - Rarely
Lifting - Frequently (50 lbs)
Carrying - Frequently (50 lbs)
Pushing - Frequently (50 lbs)
Pulling - Frequently (50 lbs)
Climbing - Occasionally (50 lbs)
Balancing - Occasionally
Stooping - Frequently
Kneeling - Frequently
Crouching - Frequently
Crawling - Occasionally
Reaching - Frequently
Handling - Frequently
Grasping - Frequently
Feeling - Constantly
Talking - Constantly
Hearing - Constantly
Repetitive Motions - Constantly
Eye/Hand/Foot Coordination - Constantly