Manager, Workforce Operations - Los Angeles, CA
6 days ago

Job summary
We are looking for a Workforce Manager to lead capacity planning, scheduling, and reporting for our Trust & Risk organization.
Responsibilities
- Forecast staffing needs, taking into account contact volume, SLAs, and headcount requirements
- Lead tactical staffing, aligning agent schedules to inbound demand and managing time-off requests for the T&R organization
Job description
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