Manager, Workforce Operations - Los Angeles, CA

Only for registered members Los Angeles, CA, United States

6 days ago

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Job summary

We are looking for a Workforce Manager to lead capacity planning, scheduling, and reporting for our Trust & Risk organization.

Responsibilities

  • Forecast staffing needs, taking into account contact volume, SLAs, and headcount requirements
  • Lead tactical staffing, aligning agent schedules to inbound demand and managing time-off requests for the T&R organization

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