Quality Assurance Coordinator - United States

Only for registered members United States

1 month ago

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Job summary

We are seeking a Quality Assurance Coordinator to support our management staff with ensuring that internal business productivity and quality are being upheld to a high industry standard.

Responsibilities

  • Monitor agent inbound/outbound calls
  • Assess calls for compliance, quality, efficiency, and performance
  • Review agent files for compliance, quality, efficiency, and performance

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