Senior Account Manager - San Fernando - Movement Search & Delivery

    Movement Search & Delivery
    Movement Search & Delivery San Fernando

    19 hours ago

    $80,000 - $140,000 (USD) per year * Manufacturing / Mechanical
    Description

    Summary

    We are partnering with a leading aerospace and defense manufacturer seeking a Senior Account Manager to serve as the primary liaison between the organization and key customers. This role is responsible for managing strategic customer relationships while coordinating internally across production, quality, planning, and logistics to ensure orders are delivered on time and aligned with contractual expectations - not a sales or BD focused role.

    This position plays a critical role in driving customer satisfaction, managing pricing strategies and contracts, and ensuring accurate order management within a complex manufacturing environment.

    Key Responsibilities

    • Act as the primary point of contact for assigned customer accounts, maintaining strong relationships through proactive and responsive communication
    • Develop and manage pricing strategies, including preparing quotation packages and supporting business cases for internal approval
    • Review and negotiate customer contracts while ensuring compliance with internal policies and applicable regulations
    • Evaluate purchase orders and terms & conditions to ensure alignment with company capabilities and contractual requirements
    • Enter and manage customer orders and forecasts within the ERP system, ensuring accuracy of pricing, quantities, delivery schedules, and specifications
    • Track order status and communicate lead times, shipment schedules, and delivery updates to customers
    • Partner with internal teams including production, planning, quality, and shipping to resolve issues that could impact delivery performance or customer satisfaction
    • Lead cross-functional efforts when operational challenges arise that could impact customer commitments
    • Maintain accurate documentation related to customer forecasts, orders, contracts, and change orders
    • Support internal and external audits related to contractual compliance
    • Generate sales and performance reports to support operational reviews and customer discussions
    • Contribute to internal initiatives focused on improving customer experience, order processing efficiency, and overall service delivery

    Qualifications

    • 8+ years of experience in account management, program management, demand planning, inside sales, or customer support within a manufacturing environment, preferably aerospace or defense
    • Experience developing quotes, pricing models, and business cases aligned with company financial objectives
    • Experience reviewing and interpreting customer contracts and purchase order terms
    • Familiarity with government contracting requirements (FAR/DFAR) preferred
    • Familiarity with AS9100 or regulated manufacturing environments preferred
    • Must be a U.S. Citizen of Green Card holder due to the nature of the work performed
    * This salary range is an estimation made by beBee
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