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    Customer Service Associate - Boston, United States - Complete Staffing Solutions

    Complete Staffing Solutions
    Complete Staffing Solutions Boston, United States

    3 weeks ago

    Default job background
    Description
    Job Description

    Job Description


    Contract:
    June - September, possible extensions

    Hours:

    7:30am-3:00pm


    Environment:
    Warehouse/Office at GBFB

    Parking on Site:

    Fenced in area for employee parking and there are at least two security guards outside the building at all times.


    Notes:
    Looking for solid customer service
    Resume of previous temp in Files Section
    Foodservice, Warehouse, Retail, CSR experience helpful
    Salesforce helpful but not required


    Job Title:
    Marketplace Associate (Customer Service)

    Reports to:
    Manager of Agency Relations

    Position Summary
    To provide outstanding customer service and direction to all agencies physically picking up food at the Manage product selection.

    Utilize eCommerce and Warehouse Management systems in order to ensure a high level of customer satisfaction related to food quality, ordering, and pick-up or delivery.

    Position Essential Duties and Responsibilities
    Determine the daily selection of product for Marketplace restocking and replenishment.
    Assist with outreach of full pallets through the Marketplace and scheduling one-off appointments.
    Maintain inventory accuracy.
    Collaborate with Inventory Control and Food Acquisition on product selection and movement.
    Insure proper invoicing and consistent flow of agencies through the Marketplace.
    Collaborate with Agency Relations, Inventory Control and Warehouse Managers to problem solve issues as they arise.
    Develop relationships with partner agencies to identify opportunities to increase pounds distributed through the Marketplace.
    Assist in educating Member Agencies about less commonly known items.
    Ensure Marketplace upkeep and cleaning protocols are being followed.
    Maintain ServSafe certification.
    Ensure American Institute of Bakers standards are maintained.
    Assist with other duties as assigned by Management, including cross training in other Agency Relations roles.
    Knowledge, Skills and Abilities
    Excellent communication and customer service skills
    Strong sales or retail skills
    Ability to work positively and professionally with people of diverse experiences and backgrounds
    Personable
    Ability to work in a fast-paced environment
    Proficient with Microsoft Office
    Experience with Salesforce desirable
    Detail-oriented with strong follow-through and time management skills
    Ability to collaborate with other departments
    Mandatory Education and Experience
    High School Diploma or equivalent required; Associate's Diploma preferred or at least 2 years of directly related experience
    Experience working in

    operations/warehousing

    is a plus
    Foodservice, Food Safety, or other directly related work experience is a plus
    Experience navigating in a Warehouse Management System to perform data entry functions preferred
    Bi-lingual Spanish and/or Haitian Creole skills is a plus
    Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies
    Physical Demands
    Lift or carry up to 50lbs
    Ability to stand/sit up to 3 hours at a time
    Ability to work within an open air/cubicle environment
    Willingness to learn to operate material handling equipment and obtain certification
    Work Environment
    The job is typically performed indoors in a warehouse environment

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