Technical Writer Internship - Des Moines - Wellmark, Inc.

Description

Job Description

We strive to offer meaningful work that assists in your professional development and provides value to the team at Wellmark Blue Cross Blue Shield. You will gain valuable experience within the health insurance industry and put the skills and knowledge you've acquired in school to practice this summer during our internship program.

This role is ideal for individuals who are eager to learn, collaborate with others, demonstrate their potential, develop customer-focused solutions, and grow into an exciting career.

About Cyber Security at Wellmark

We take a holistic approach to Cybersecurity at Wellmark. This involves identifying and creating risk management strategies and governance tools, as well as protecting through identify and access management, training & awareness, data security, information protection processes & procedures.

Detecting anomalies and events through continuous monitoring and detection processes, responding with communications, analysis, mitigation and continuous improvement, and recovering with planning, communication and improvement.

Key Responsibilities

This Technical Writer Internship will support our Cyber Security team in our Technology Division. Key responsibilities include:

• Providing day-to-day experiences of collaboration and partnership with various leaders and teams; focus on small scale deliverables, building interpersonal relationships, exposure to cross divisional elements of the organization.
• Creating clear and concise technical documentation, including articles, job aides, appendices, and user guides; ensuring accuracy and clarity in documentation and may assist with layout work to ensure documents are visually accessible and well-organized.
• Working closely with engineers, developers, and subject matter experts to gather and translate complex technical information into clear, user-friendly documentation.
• Assisting in layout and formatting to create visually organized, easy-to-read documents. Ensuring consistency in style, tone, and formatting across all technical documentation.

Qualifications

To be successful in this role, candidates must have:

• Current junior or senior pursuing Technical Writing, Communications, English or a related field.
• Excellent verbal and written communication skills to effectively work with the business areas.
• Experience developing and modifying communications for technical and non-technical audiences.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Excellent research skills, ability to manage multiple projects and prioritize tasks effectively.
• Effective organizational skills with demonstrated ability to manage multiple projects that meet timelines and objectives.
• Demonstrated experience collaborating with others to create new ideas and improve current processes.
• Knowledge of technical documentation standards and best practices.
• A self-starter who can work well independently or as a member of a cross-functional team. Possess a creative mind, design-thinking, an eye for detail, and the skills to look at projects from all angles.
• Portfolio of previous technical writing samples or projects.

Preferred Qualifications

Candidates with the following qualifications are preferred:

• Familiar with technical terminology and concepts and have handled technical communications such as product updates, software rollouts, etc.
• Prior internship or office experience.