-
Customer Care Sales Specialist
1 week ago
Amag Leasing Carrboro, United States**Customer Care Sales Specialist (w/m) 100%** · AMAG Group · Cham · Berufserfahrung · Bro, Verwaltung, Sachbearbeitung · Kaufmnnische Berufe (Sonstige) · Vollzeit · Publiziert: · **Wir bewegen und begeistern Menschen.** · Die AMAG Gruppe gehrt zu den 50 grssten Schweizer ...
-
Arborist Plant Health Care Specialist
1 week ago
Bartlett Tree Experts Durham, United StatesIf you enjoy working outdoors in a professional and safe environment, consider a career with Bartlett Tree Experts At Bartlett, we value a strong culture of excellence in safety, scientific research, lifelong learning, and career development. · We are seeking experienced Plant H ...
-
Arborist Plant Health Care Specialist
1 week ago
Bartlett Tree Experts Durham, United StatesIf you enjoy working outdoors in a professional and safe environment, consider a career with Bartlett Tree Experts At Bartlett, we value a strong culture of excellence in safety, scientific research, lifelong learning, and career development. · We are seeking experienced Plant H ...
-
Duke University Durham, United StatesAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. · Occ Summary · The Population Health Spe ...
-
Duke University Durham, United StatesAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. · Occ Summary · The Population Health S ...
-
Specialist in Nephrology
1 week ago
Eclipse Innovations Durham, United StatesAre you looking for a new professional development opportunity? Then we have an exciting challenge for you. · On behalf of our client, a dialysis practice in the southern area of Munich, we are looking for a specialist in internal medicine and nephrology (m/f/d) in full-time or p ...
-
Horizon Dynamics Durham, United StatesWe are currently seeking a specialist (m/f/d) in orthopedics and trauma surgery for a practice position in Durham. · Tired of working weekends and holidays? Look no further than this medical center: here, you will have regular working hours and the flexibility to balance your car ...
-
NovaWorks Solutions Durham, United StatesRegistered Health and Nursing Professional (m/f/d) for the Intensive Care Unit Full-time, part-time, starting immediately, permanent 150 years of tradition · over 600 happy employees · annual inpatient cases · over 88% recommendation rate as an employer The Frankfurt Red Cross ...
-
Specialist in Occupational Medicine
1 week ago
SilverTech South Hill, United StatesAbout the Company · With more than 3,500 employees, including over 800 occupational physicians, we are the largest external service provider in the field of occupational safety, occupational medicine, and occupational health care in Germany. · We support over companies, facilitie ...
-
Radiant Enterprises Durham, United StatesOur highly esteemed client is a rehabilitation clinic with over 500 beds. The facility is currently seeking a full-time specialist (m/f/d) in internal medicine to join their team as soon as possible. The modern clinic is located in the commuting area of Frankfurt am Main. · Your ...
-
Aurora Technologies White Oak, United StatesBe in the middle of it all. Work together with renowned experts. We are the largest municipal hospital operator in Germany with over 100 specialized clinics, nursing facilities, and institutes. Help shape the future of healthcare in our vibrant capital city. · Join us as a · Nurs ...
-
Senior Physician
1 week ago
Cascade Ventures East Duke, United StatesOur client, a primary and standard care provider with 175 beds in South Brandenburg, is seeking an attending physician (m/f/d) for obstetrics and gynecology at the earliest possible date. · The gynecology department offers the full spectrum of the specialty with 30 beds. In addit ...
-
Customer Care Specialist
1 week ago
Pet Palace Resort Cary, United StatesFull & Part Time Positions Available · Job Summary · The Customer Care Specialist is responsible for creating a successful customer experience for clients and their loved ones. Customer Care Specialists are responsible for answering all customer questions and/or concerns regardin ...
-
Specialist Doctor for Surgery
2 weeks ago
ZephyrTech Gorman, NC, United States Freelance**Together better. For life.** · We are the University Medical Center Hamburg-Eppendorf (UKE) - and we stand for excellent competence in research, teaching, and comprehensive healthcare in our clinics. Our approximately 14,900 employees strive every day to make the world a little ...
-
Customer Care Specialist
1 week ago
Broadly Raleigh, United States**Customer Care Specialist** · Raleigh, NC / Customer Success / Full-time Remote Broadly is changing the way local service businesses grow. We help thousands of local service businesses attract, retain, and "wow" their customers with powerful customer experiences. Our mission is ...
-
Health Care Specialists
1 week ago
WakeMed Raleigh, NC, United StatesSign-On Bonus and/or Relocation Incentive available for select positions · • Tuition Reimbursement · • Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of ou ...
-
Care Senior Specialist
1 day ago
Apple Cary, NC, United StatesAppleCare Senior Specialist · Cary,North Carolina,United States · Support and Service · At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, eng ...
-
Customer Care Specialist
1 week ago
Rezdy Pty Ltd. Raleigh, United States** / Current RolesCome join us** · and passion for the experience industry, wed love to meet you. · Dont despair We have many new roles on the horizon. Drop us your details and well get in touch as soon as something relevant crops up. · Email Us · ...
-
Foster Care Licensing Specialist
1 week ago
Methodist Home for Children Raleigh, United StatesAre you passionate about making a meaningful difference in the lives of children? Do you have a heart for supporting families and ensuring every child finds a safe and loving home? Methodist Home for Children (MHC) is seeking a dedicated Foster Care Licensing Specialist to join o ...
-
Arborist Plant Health Care Specialist
1 week ago
Bartlett Tree Experts Chapel Hill, United StatesIf you enjoy working outdoors in a professional and safe environment, consider a career with Bartlett Tree Experts At Bartlett, we value a strong culture of excellence in safety, scientific research, lifelong learning, and career development. · We are seeking experienced Plant H ...
Customer Care Specialist - Durham, United States - Broadly
Description
**Customer Care Specialist**
Durham, NC / Customer Success / Full-time Remote Broadly is changing the way local service businesses grow. We help thousands of local service businesses attract, retain, and "wow" their customers with powerful customer experiences. Our mission is to bridge local businesses to their modern consumers by helping them: capture leads, streamline their communications by email and text, collect mobile payments, and gather feedback and reviews. We are passionate about helping these local business owners succeed, and keep them at the center of everything we do.
**WHO SHOULD APPLY** We are seeking out a motivated and adaptable individual to join our Customer Care Team. If you enjoy interacting with customers, problem-solving, sleuthing, and are quick on your feet this role may be for you You are collaborative and possess a high level of attention to detail. You are willing to work independently but are comfortable asking for help when needed. This role is perfect for someone who is just starting their career or looking for an introductory role in the tech industry.
When customers contact Broadly for assistance, our Customer Care Specialists act as the first level of support to identify the problem, solve it if possible and know when to escalate to another team if needed. We provide 5 star customer support via phone, email, and chat.
We wear multiple hats and have to switch gears often. Our future teammate will need to be able to pivot, prioritize and adapt.
Our goal is to get customers the help that they need as quickly and efficiently as possible - our customers are running small businesses and their time is very valuable. We want to make sure they get the answers they need with ease.
We are the eyes and ears of this organization, beyond providing customer support, we also advocate for our customers by providing feedback to the company about their experiences. We often have the opportunity to work on company initiatives that help improve the product and our services.
***You must be available to provide the above support from 8:00 am - 5:00 pm PST (11:00 am - 8:00 pm EST) shift***
**Role Details:**
Provide phone, email and chat support Available to provide the above support from 8:00 am - 5:00 pm PST (11:00 am - 8:00 pm EST) shift* Ability to work and learn remotely Manage and prioritize our inbound support channels with speed and accuracy Investigate and resolve account, product, billing, and technical issues Be the voice of the customer and collect feedback for product improvement Collaborate cross-functionally with other teams to improve overall customer experience Brainstorm and develop process improvements to build value for Broadly Assist with various internal Broadly projects (depending on bandwidth and skill-set)
**Required Skills:** Strong ability to communicate with confidence, integrity, and compassion over phone, chat and email Strong attention to detail and ability to switch gears quickly and manage time Ability to remain professional and composed during advanced customer situations Experience with Microsoft Office (Word, Excel) and/or Google Suite Experience with handling inbound calls A strong sense of humor
**Desired Skills:** Associate's or Bachelor's degree (or in pursuit of) Bi/Multi-lingual Experience using Salesforce (or similar CRMs and/or ticketing systems) Prior startup experience Experience with Mac OS Project management skills 1-2 years of related experience Experience working and training remotely
**The Good Stuff (were not afraid of emojis)** Our company was founded in Oakland, but now we are a remote first and distributed team ???? Company covers 100% of employee only medical, dental, and vision insurance + lots of extra options. We got you. ???? Flexible time off: take the time-off you need, when you need it ???? Ask us about Our Time Off (OTO) here's a hint - its practically every other Friday off ?????? Regular wellness and engagement activities. Vita-mixes, Hatch Lights, Purple pillowsprizes galore ???? WFH stipend (because you know, you work from home) ???? Co-working Stipend (for those of us who want to escape our usual home office life and go into a shared workspace - sometimes working somewhere different helps) ???? Wellness stipend that covers mental, emotional, and physical wellbeing (because taking care of your mental health creates mental wealth) ??????? Professional development stipend. Get your learning on. ???? An inclusive, tight knit, exciting start-up culture that offers accelerated career & personal growth ????
Customer Care Specialist professionals in Durham
-
william graddy
Former CEO of Carolube Inc
-
Kamesha Alston
Customer Service/Healthcare