Taxpayer Services Specialist 1 - Albany, United States - State of New York

    State of New York
    State of New York Albany, United States

    1 month ago

    Default job background
    Description

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    Review Vacancy

    Date Posted 04/18/24

    Applications Due05/03/24

    Vacancy ID156732


    • Basics
    • Schedule
    • Location
    • Job Specifics
    • Contact
    NY HELPNo

    AgencyTaxation & Finance, State

    TitleTaxpayer Services Specialist 1

    Occupational CategoryOther Professional Careers

    Salary Grade14

    Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

    Salary RangeFrom $52198 to $66634 Annually

    Employment Type Full-Time

    Appointment Type Permanent

    Jurisdictional Class Competitive Class

    Travel Percentage 0%

    Workweek Mon-Fri

    Hours Per Week 37.5

    Workday

    From 8 AM

    To 4 PM

    Flextime allowed? Yes

    Mandatory overtime?

    Compressed workweek allowed?

    Telecommuting allowed?

    County Albany

    Street Address W.A. Harriman Campus

    City Albany

    StateNY

    Zip Code12227


    Minimum Qualifications The selected candidate must be eligible for transfer under Civil Service Law or reachable on the appropriate eligible list for this title and location in accordance with the provisions of Civil Service Law, Rules and Regulations.

    This position may be filled as a two-year traineeship:


    • Trainee 1 is equated to SG-11, starting salary $44,169
    • Trainee 2 is equated to SG-13, starting salary $49,363
    • After successful completion of the traineeship starting salary for SG-14 is $52,198


    Duties Description Assist in the development and writing of business rules, requirements, and execution of test conditions by participating in a range of test activities from preparing test documents and conditions, reporting test results to analyzing defects and recommending solutions.


    Work with employees at all levels and perform analysis of taxpayer reported issues, system issues or limitations and recommend solutions to resolve the issue.


    Create and analyze various reports, using information retrieved from various departmental systems and software to enter data, gather information, produce reports, access files and databases.

    Communicate verbally and in writing; in a clear, concise and professional manner.

    Collaborate with counterparts or organizations both inside and outside of the Department.


    Demonstrates acceptable knowledge and skill in the use of prescribed software, department systems, defect tracking, and other tools to effectively complete assignments.


    Perform with the highest level of integrity, acting within the department's code of conduct; state ethics laws; and department policies.

    Adhere to the Department's time and attendance rules and regulations.

    Additional Comments New York State is an equal opportunity employer.

    It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.

    Some positions may require additional credentials or a background check to verify your identity.

    Name Portia Venson

    Telephone

    Fax

    Email Address

    Address

    Street WA Harriman State Office Campus

    City Albany

    State NY

    Zip Code 12110

    Notes on ApplyingQualified candidates should submit a resume and cover letter stating current title and how you qualify.

    Please reference the Systems Innovation Division, vacancy ID number, and the title of this position in the subject of your response to this posting.