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Washington, D.C.

    Delivery Lead II, Technical Operations - Washington, United States - AARP

    AARP
    AARP Washington, United States

    2 weeks ago

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    Description
    Business Unit Description

    AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging.

    With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S.

    Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment.

    AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name.

    Information Technology Solutions (ITS) is AARP's technology leader in positive social change and member value, enabling a more effective workforce and globally connecting employees, members, volunteers, partners and advocates to maximize engagement.

    Summary

    The Delivery Lead II - Monitoring & Response/Technical Operations is a core delivery resource on a platform team responsible for ensuring team success by leveraging the appropriate Rapid Delivery methodology for predictable, quality delivery while maintaining a focus on continuous team improvements.

    This position operationalizes the platform strategy and will be expected to deliver incremental business value in an agile environment.

    The Delivery Lead II - Monitoring & Response must be a multi-faceted practitioner able to facilitate activities using multiple delivery methodologies, write technical documentation as needed, manage third-party development and/or consulting resources, and identify innovation opportunities for the team.

    This person will work closely with other core roles on the team, including the Platform Manager and Engineer(s). All team members will work closely with various stakeholders across AARP and third-party vendors or partners.
    Responsibilities
    Delivery Responsibilities
    Rapid Delivery Practitioner/Facilitator/Scrum Master
    Integrates Rapid Delivery (Agile or other) principles into team practices and work products. Coaches Platform Manager and team on backlog refinement and prioritization. Facilitates and supports rapid delivery events as needed and remove impediments to team progress.

    Innovates with delivery practices and frameworks through experimentation to improve the team and their delivery of business and technical outcomes.

    Influences the team to improve collaboration and self-organization. Works with other Delivery Leads through a Community of Interest to increase the effectiveness of the application of Scrum within the organization Business Operations Management

    Ensures the team applies best practices and enterprise guidance around architecture, information security, agile delivery, quality engineering, service management and user adoption during design and implementation.

    Develops statements of work (SOWs) for any third-party vendors or contractors that adheres to procurement standards and specifically includes operational requirements and outcome-based deliverables.

    Ensures the necessary technical documentation, including governance practices and standards, is created by the team. Responsible for work plans, budget, sprints, releases, schedules, resource allocation of all team delivery efforts. Coordinates reporting on the platform team progress, impediments, issues, and impacts to various stakeholders with the Platform Manager. Business Analysis
    Supports the creation of consistent user stories and requirements with the development team and Platform manager. Verifies that implemented solutions meet defined story objectives and are of high quality. Verifies that deliverables from third-party vendors align to executed statements of work. Coordinates and leads all testing activities, including user acceptance testing with key stakeholders. Leverages delivery analysis and tools to evaluate, optimize, and improve team output and delivery of business and technology outcomes. Continuous Improvement/Operations
    Facilitates ongoing production operations and vendor relationships. Identifies issues and spearheads team problem-solving to achieve resolution. Drives the collection of feedback and metrics to identify areas of opportunity. Works with the team to continuously improve processes, operations, self-service capabilities, and automation where feasible.

    Identifies process, delivery, and governance gaps with the platform team and collaborates with the ITS Transformation team on solution development and implementation.

    Follows ITS DR Policy and Standards. Creates DR Plan for identified technology solution. Devises testing strategy and/or test plan for the technology solution. Provides artifacts to ITRM to validate compliance with ITS DR Policy and Standards. Domain Responsibilities
    Manages enterprise licensing and financials for network monitoring and service management systems. Ensures the backlog of work for monitoring and response initiatives aligns to outcomes and ensures transparency to stakeholders.

    Facilitates team efforts through agile methodologies and practices (Daily Standup, Retrospectives, etc.) related to designing, implementing, and operating network monitoring and service management systems.

    Ensures the team creates appropriate documentation for business processes, standards, best practices, and guidelines. Coordinates team initiatives with internal groups as well as third-party vendors for AARPs enterprise network monitoring environments. Requirements
    Desired Education and Certifications
    Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering, Business Administration, or related field SAFe certified Scrum Master, PO/PM a plus SolarWinds or ServiceNOW administrator and/or developer training a plus Work Experience

    10+ years of progressive IT experience and use of agile delivery methodologies, including Scrum, Kanban, and Lean UX Experience with agile tools like Jira/Greenhopper, Rally, Version One, or equivalent Hands-on experience with backlog tracking and task definition A demonstrated ability to work within a team and build consensus towards a technical direction Technology delivery experience through concept, development, validation, deployment, and support Product evaluation through RFI/RFP including working with vendors and internal stakeholder groups An understanding of external cloud hosting providers including Amazon Web Services, Microsoft Azure, and Salesforce Knowledge of network management, security, and monitoring tools.

    Experience working in a technical operations environment Broad understanding of the following monitoring and response functions, including Incident Management Problem Management Change Management Asset Management SolarWinds ServiceNOW Compensation and Benefits

    AARP offers competitive benefits with a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others.

    Visit for more information.

    As a result of the COVID pandemic, all interviews will be held virtually and all non-essential employees will continue to work remotely until further notice.

    Equal Employment Opportunity
    AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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