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hackajob* · is collaborating with · MANTECH · to connect them with exceptional tech professionals for this role.* · ManTech · seeks a motivated, career and customer-oriented Service Desk Specialist to join our team in · Chantilly, VA. · Responsibilities Include, But Are Not Limit ...
Chantilly, VA $48,000 - $72,000 (USD) per year4 days ago
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ManTech seeks a motivated, career and customer-oriented Service Desk Specialist to join our team in Chantilly, VA. · Responsibilities Include, But Are Not Limited To · The Service Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service de ...
Chantilly $48,000 - $72,000 (USD) per year6 days ago
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hackajob is collaborating with MANTECH to connect them with exceptional tech professionals for this role. · ManTech seeks a motivated, career and customer-oriented Service Desk Specialist to join our team in Chantilly, VA. · Responsibilities Include, But Are Not Limited To · The ...
Chantilly $48,000 - $72,000 (USD) per year5 days ago
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We're seeking a goal-driven In-House Sales Desk Specialist to join our team.Inbound Lead Management: · Contact new leads from our website and other channels to understand needs and recommend appropriate solutions. · ...
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ManTech seeks a motivated, career and customer-oriented Service Desk Specialist to join our team in Chantilly, VA. · Responsibilities include, but are not limited to: · The Service Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service d ...
Chantilly, VA $48,000 - $72,000 (USD) per year5 days ago
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This is a non-career term job that will provide support to all Airports Authority employees with their IT applications and telecommunication needs. · Receives service requests for software hardware application and/or telecommunications problems. · Detailed problem information int ...
Dulles, United States $28.69 - $40.17 (USD) TEMPORARY3 weeks ago
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We have an opportunity for a Service Desk IT Specialist requiring a SECRET clearance in Vienna, · VA. The Service Desk IT Specialist provides Tier I/II end-user IT support for Treasury's TSDN environment. · Resolves incidents and requests, ensuring high levels of customer satisfa ...
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More About the Role: · The Defense Group of Leidos has an exciting opportunity for an Enterprise Service Desk Specialist to support efforts for the OCONUS Enterprise Network (ONE-Net) portion of the NGEN-R Service Management, Integration, and Transport (SMIT) contract located in ...
Reston $35,750 - $64,625 (USD) Full time1 day ago
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ActioNet has an opportunity for a Service Desk IT Specialist requiring a SECRET clearance in Vienna, · VA. The Service Desk IT Specialist provides Tier I/II end-user IT support for Treasury's TSDN environment. · Respond to user requests via phone, email and ticketing system. · Pr ...
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· Omnibus Technologies & Solutions, LLC is a consulting company that makes it a priority to provide stellar customer service. Our objective is to hire innovative, dedicated, and intelligent talent that is capable and willing to assist the customer in achieving their organization ...
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We have an opportunity for a Service Desk IT Specialist requiring a SECRET clearance in Vienna, VA. The Service Desk IT Specialist provides Tier I/II end-user IT support for Treasury's TSDN environment. · The job requires providing troubleshooting for hardware, software and netwo ...
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The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise.Seeking innovative individuals who can react to a fast-paced environment to leverage and stretch certain skill sets to help reach a common goal. · ...
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The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. · Seeking innovative individuals who can react to a fast-paced environment to leverage and stretch certain skill sets to help reach a common goal. · ...
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CACI's Agile Solution Factory (ASF) is hiring an experienced Help Desk Specialist to support a Customs and Border Protection (CBP) client located in Ashburn, VA. · ...
Ashburn, VA1 week ago
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Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on security systems within the federal government. · Providing mid-level technical support for end users in a federal environment · Troubleshooting hardware, software, and network connectivity ...
Merrifield $65,000 - $85,000 (USD)1 month ago
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CACI's Agile Solution Factory (ASF) is hiring an experienced Help Desk Specialist to support a Customs and Border Protection (CBP) client located in Ashburn, VA. · ...
Ashburn $70,800 - $148,600 (USD) Full time1 week ago
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CACI's Agile Solution Factory (ASF) is hiring an experienced Help Desk Specialist to support a Customs and Border Protection (CBP) client located in Ashburn, VA. · We are seeking a passionate team of industry-leading individuals supporting the best practices in Agile Software Dev ...
Ashburn $70,800 - $148,600 (USD)1 week ago
Service Desk Specialist - Chantilly - MANTECH
Description
ManTech seeks a motivated, career and customer-oriented Service Desk Specialist to join our team in Chantilly, VA.Responsibilities include, but are not limited to:
The Service Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service requests, and the service incidents and problems for the customer's IT business and mission-focus enterprise systems.
The Service Desk Specialist will be directly responsible for receiving, prioritizing, documenting, and actively resolving end-user submitted requests. Specialists will use common IT skills and tools to provide "hands on" troubleshooting assistance at the desktop level.The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (Video Tele-Conferencing (VTC), Voice over IP (VOIP) phones, etc.).Able to learn and troubleshoot and repair/resolve various issues/requests for peripheral devices.
Knowledgeable with Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software.Must be able to work an eight-hour shift.
Shift hours for this position are from 6:00 AM until 2:00 PM.
Our Service Desk is available 0600 AM until 6:00 PM Monday through Friday.
Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers
Basic Qualifications:
Bachelor's Degree and 2 or more years of relevant experience.
Needs a Security + certification and a corresponding Compute Environment cert for a Microsoft Windows environment such as the CompTIA A+ or a Microsoft Windows certification.
Able to work directly with customers – over the phone - to elicit all necessary details to capture their IT service request, incident, or problem accurately and completely.
Desirable is Information Technology Infrastructure Library (ITIL) fundamentals.Candidates must demonstrate the capability to collaborate and independently learn new technologies to be successful.
Clearance Requirement:
Top Secret/SCI and able to obtain and maintain a polygraph
Physical Requirements:
The person in this position must be able to remain in a stationary position 50% of the time.
Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
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