Senior Account Manager - Chicago, IL

GumGum is the contextual-first technology leader transforming digital advertising with AI-powered, non-invasive data and media solutions. We champion effective advertising that uplifts and respects consumers. Our proprietary Contextual, Attention, and Creative solutions create th ...

Job description

GumGum is the contextual-first technology leader transforming digital advertising with AI-powered, non-invasive data and media solutions. We champion effective advertising that uplifts and respects consumers. Our proprietary Contextual, Attention, and Creative solutions create the perfect match between a brand and a consumer in the right moment and mindset. Founded in 2008, GumGum is headquartered in Santa Monica, California, and operates in 19+ markets.

To be a part of this next phase of digital advertising that prioritizes data privacy, please visit

The Senior Account Manager is a critical role within the Customer Success department that partners directly with Sales to service our advertising partners and execute high-performing advertising campaigns. The Senior Account Manager is responsible for ensuring campaigns exceed expectations - driving renewals and strengthening relationships with clients across both direct and programmatic environments.

The Senior Account Manager is responsible for owning complex books of business with significant budgets. This role ensures campaigns exceed expectations, drives renewals at scale, and strengthens executive-level client relationships.

In addition to managing the full post-sale lifecycle, the Senior Account Manager mentors junior team members, contributes to team education & GTM initiatives, and serves as a subject matter expert in day-to-day process, programmatic activation, performance strategy, and client growth.

Note: This position offers the opportunity for remote work or 'work from home' as there isn't a nearby office. However, GumGum is excited to only consider applicants residing in the local area listed in the job description for business needs including some or all of the following: client interaction, team interaction, timezone, etc.

What You'll Achieve

• Campaign Execution and Strategic Oversight
• Own the full post-sale campaign lifecycle for high-value and complex accounts — from kickoff call through wrap deck — executing all direct and programmatic components including DSP activation, creative trafficking, campaign QA, optimization strategy, and ongoing performance management.
• Oversee large-scale, multi-channel, and highly customized campaigns with advanced KPIs, ensuring alignment across internal teams and client stakeholders.
• Drive cross-functional coordination with AdOps, Design, Engineering, Sales, and Programmatic leadership to ensure accurate campaign setup, documentation, and seamless execution.
• Client Relationship Management & Renewal Ownership
• Function as the senior primary point of contact for assigned strategic accounts across direct and programmatic campaigns.
• Take full ownership of renewal strategy and revenue retention across a larger book of business, ensuring a best-in-class client experience.
• Build and maintain strong, long-term relationships with agency, client-direct, and trading desk partners.
• Growth Strategy & Revenue Expansion
• Support Sales in managing and executing strategic sales opportunities across direct and programmatic channels.
• Develop account growth plans leveraging campaign success, historical performance insights, and client business objectives.
• Conduct in-depth research on clients' broader marketing initiatives and proactively position solutions that align with their evolving strategies.
• Leadership & Team Development
• Mentor and support Account Managers & new hires through training, process guidance, and best practice sharing.
• Serve as a go-to resource for programmatic expertise, performance strategy, and client communication guidance.

Skills You'll Bring

• 3+ years of experience in the digital media field, preferably in online verticals - Account Management and/or Media Planning.
• Programmatic knowledge required (trading, planning, account management). Understands all basic concepts such as DSP, SSP, real-time bidding, Deal ID, Private Marketplace, 3rd Party Data.
• Proficient with online advertising terms, concepts, and revenue model
• Able to manage a variety of client needs while delivering on GumGum's reputation for excellent customer service
• Familiarity with Doubleclick,, Integral Ad Science, Millward Brown, Upwave, Salesforce, DoubleVerify and JIRA
• Proficient level understanding of Deal IDs, Real Time Bidding, and other programmatic industry processes
• An understanding of the agency model from the holding company to the agency trading desk

What We Offer

At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from $83,000 - $102,000 annually + a quarterly incentive plan. The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.

The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at

Awards

• Shortlisted for Marketing Technology Company of the Year for the 2023 Mumbrella Awards
• 2024 Winner of 7 BuiltIn Awards on a national, regional, and remote scale - including Remote Best Places to Work at #25 and Best Midsize Places to Work in Los Angeles, CA at #9
• Ad Exchanger Programmatic Power Player 2022 and 2021
• CTO Hero Award of OTT.X 2023
• Digiday Media Awards Europe finalist 2022 and 2021
• Finalist for the 2023 AdExchanger Awards Best Video Technology For Media Suppliers
• Gold Award at the IAB Mixx Awards in Belgium in the "Best Use of Advertising Technology" category
• The Drum Award Digital Advertising: Game-changing Technology for Domino's case study

GumGum is proud to be an equal opportunity employer. At GumGum, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation.

Learn more about our DEIB programming at

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