Front Desk Clerk - Champaign, United States - Rosecrance

Description

** Front Desk Clerk**

**Job Category****:** Clerical **Requisition Number****:** FRONT006425 Showing 1 location **Job Details**

**Description**

Position Purpose: To maintain a well-organized office in accordance with agency policies and procedures. Will be responsible for the well-being and care of clients, visitors and interaction with family members and for assisting the clinical staff with streamlining any clerical functions.

Qualifications/Skills:

High school diploma or equivalent

Strong Customer Service skills and customer service oriented

Phone and/or switchboard experience

General understanding of Substance Abuse

Organization and multi-tasking abilities

Ability to communicate effectively and efficiently

Must be able to work independently and with a team

General knowledge of MS Word, Excel, proficient in Outlook

Keyboarding and ten-key experience, minimum 35 wpm typing

Essential Responsibilities:

1. Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned. Overtime may be required. SHIFT: Monday-Friday 8 am to 4:30 pm.

2. Answer and direct calls appropriately.

3. Greet clients and visitors, collect and post payments.

4. Maintain scheduling logs including referral and intake schedules

5. Answer and direct calls appropriately.

6. Conduct financial interviews with clients, update and register clients in database.

7. Review all documents for completeness and scan them into the EHR.

8. Internal and external distribution of mail

9. Input data and prepare reports as assigned.

10. Review clinical data and communicate discrepancies with supervisors

11. Assist office support team as needed

12. Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Ethics.

13. Deliver exceptional customer service consistently to every customer.

14. Serve as a role model for other staff, patients and customers and demonstrate positive guest relations in representing Rosecrance.

15. Assume other related responsibilities as assigned by management.

Physical Requirements/Percentage of Work Time

1. Vision: Must be able to read printed and/or handwritten materials from a variety of sources 75-100%

2. Hearing: Must be able to hear well enough to communicate with coworkers 50-79%; answer incoming phone calls 0-24%; transcribe from dictation equipment 0-24%

3. Standing/Walking/Mobility: Must have mobility between departments within the facility 25-49%

4. Climbing/Stooping/Kneeling: 0-24%

5. Lifting/Pulling/Pushing: Must exert up to 20 pounds of force occasionally and/or up to 5 pounds of force frequently to lift or move objects 25-49%

6. Fingering/Grasping/Feeling: Must be able to finger keyboard for computer work and phone equipment for placing/receiving calls 50-74%

7. Sitting: must be able to sit for prolonged periods of time when using the computer 50-74%

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