Manager, Conference Services - Webster, United States - Great Wolf Lodge

    Great Wolf Lodge
    Great Wolf Lodge Webster, United States

    1 month ago

    Great Wolf Lodge background
    Description

    Pay:
    $53000 per year

    $60000 per year

    At Great Wolf, the Conference Services Manager is responsible for the successful outcome of meetings, events and programs from pre-arrival through post-departure while enhancing the client experience and revenue through upselling and on-site revenue generation.

    Essential Duties & Responsibilities
    Creates and manages groups in OPERA S&C system
    Assists with day catering forecast that is prepared weekly
    Completes Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed upon details and pricing for the meeting, event or program
    Conduct weekly BEO meetings to discuss events with the director of food & beverage, banquet manager, banquet chef and all relevant personnel to maximize budgets/sales goals and operational execution
    Provide detailed information on groups' specific needs from arrival through departure
    Acts as a liaison between lodge and groups, ensuring meeting space is appropriately set up and handles any special client requests and activities on or off-site
    Creates group Resumes which detail group purpose, room/suite types, block/pickup, rates and special negotiations, VIP's, meeting and recreation agenda, AV, accounting, and all special instructions to operational departments of lodge
    Attains pre-set monthly revenue goals for upselling of banquets, as determined by the director of sales and catering
    Meets the clients upon arrival and introduces them to key hotel staff.
    Communicates last minute changes of group functions to hotel staff and ensures satisfactory follow through
    Plans and conducts pre-convention meetings, as requested by client
    Represent the lodge in resolving complaints from groups and group attendees, including but not limited to billing and reservations
    Basic Qualifications & Skills
    Associates degree in hotel/hospitality or related field
    Minimum 1 year in event/conference planning or related hospitality experience
    Demonstrated proficiency in Microsoft Office Suite
    Successful completion of criminal background check and drug screen
    Professional communication skills both verbal and written
    Desired Qualifications & Traits
    Significant customer service experience
    Strong problem solving and organizational skills
    Attention to detail and ability to exceed quality standards
    Enthusiastic and positive energy
    Multi-tasking ability
    Minimum 1 year supervisory/leadership experience in hospitality field
    Physical Requirements
    Able to lift up to 20lbs
    Able to bend, stretch, and twist
    Able to stand or sit for long periods of time

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