Patient Access Representative - Craig, United States - Memorial Regional Health

Description

Essential Functions and Basic Duties
Position Specific Performance Expectations:

• Excellent communication skills, including verbal and written forms.
• Able to complete work queues accurately and in a timely manner.
• Ability to answer telephones, take messages and transfer calls appropriately.
• Ability to handle stressful situations.
• Able to function in a high-volume, multiple task environment producing quality work.
• Able to work independently and problem solve using critical thinking skills.
• Positive and supporting team member to the MRH Medical organization.
• Participates in interdepartmental process improvements and process evaluation efforts.
• Attends monthly staff meetings via Zoom.
• Acts as internal consultant.
• Strives to ensure continual compliance with Departmental and Organizational policies and procedures and State and Federal regulations.
• Can identify and access system to report abuse of employees and/or patients.
• Adheres to policies and procedures for infection control, safety and risk management.
• Scheduling patient's appointments.
• Able to perform patient check-in and check-out.
• Able to file patient files.
• Follow cash handling procedures.
• Ability to check insurance and ensure they are entered in properly.
• Working knowledge of automated appointment scheduling.
• Customer service experience in a high volume, multiple task, high stress environment.
• Experience handling difficult callers, customers and patients.
• Basic knowledge of insurance.
• General knowledge of all Microsoft Office Products.
• Excellent written and verbal skills.
• Typing skills.
• Good organization skills.
• Communication skills.
• PC skills.
• Must be able to multi-task.
• Must be able to stay on task with little to no supervision.
• Performs other duties as assigned.

Organization Wide Performance Expectations:

o Demonstrates commitment to performing according to the CHOICE values of MRH and representing the organization in a positive and professional manner.
o Maintains patient confidentiality at all times.
o Upholds regulatory requirements to ensure continual compliance with departmental, hospital, state and federal regulations and policies.
o Follows all policies and procedures to ensure a safe environment for patients, public and staff.
o Completes annual education, training, in-service, and licensure/certification requirements; attends departmental and organizational staff meetings or reads meeting minutes.
o Reports to work on time and as scheduled; completes work within designated timeframes.
o Establishes and maintains effective verbal and written communication and good working relationships with all patients, staff and vendors.
o Utilizes initiative; strives to maintain steady level of productivity; self-motivated; manages activity and time.
o Actively participates in departmental and facility performance improvement and continuous quality initiatives.

Qualifications
Minimum Requirements:

o Must be at least 16 years of age (21 for driving positions)
o Must be able to legally work in the United States
o Must be able to pass a background check
o Must be able to pass a drug screen and breath alcohol test (if applicable)
o Must complete employee health meeting

Education/Licensure/Certification:

o High School Diploma or equivalent preferred
o Unencumbered License/Certification (if applicable)

Experience:

o Familiar with Medical Terminology helpful
o Past knowledge of Microsoft Office products
o Bilingual preferred

Position Classification: Non-exempt

Compensation Range: $19.16 to $26.82

Benefits: Medical, Dental, Life, Retirement, Paid Time Off