- The Intake Triage Specialist is responsible for conducting a point of entry interview with individuals, their families or other referral sources. When complete they will schedule individuals for initial intakes with a clinician and provide service delivery linkages to referral agencies (PESS and hospitals) when indicated. The incumbent enters all intake information into an electronic heath record and consults with clinical staff regarding a provisional level of care recommendation.
- Answers telephone inquiries promptly and provides information regarding available services to the caller.
- Provides linkage immediately to individuals discharged from PESS and hospitals to obtain prompt services.
- Enters accurate and complete data into the electronic health record.
- Schedule appointments and aid in all aspects of the intake process.
- Triage calls and schedules the client accordingly.
- Obtains insurance and authorization information from caller.
- Requests medical records and other clinical information, when available, from professional referral sources prior to evaluation.
- Provides support and reassurance to individuals and their families to reduce concerns associated with the intake process and refers callers to outside agencies and services when appropriate using a warm hand-off if possible.
- Maintains standards of confidentiality and Routes calls to appropriate staff person based on needs.
- Performs other duties as assigned.
- Bachelor's degree in psychology, Social Work, or related field
- 1+ years on Mental and/or Medical Health Care setting
- Understanding of trauma-informed, wellness and recovery, person-centered delivery of care, and biopsychosocial development through the life span
- Advanced oral and written communication skills
- Ability to multitask and prioritize competing demands.
- Demonstrated ability to work effectively with behavioral health clients, referral sources, and community agencies.
- Must have excellent telephone engagement and customer service skills.
- Must be computer literate and able to navigate between several programs.
- Valid NJ Driver's License in good standing
- Basic counseling skills
- Bilingual ability (Spanish/English)
- Experience/sensitivity working with culturally diverse populations.
- Lived experience in mental health and/or substance use disorders and in recovery
- The ability to triage clients based on presenting needs.
- The ability to conduct a risk assessment
- Analytic and statistical skills
- Advanced oral and written communication skills
- Ability to multitask and prioritize competing demands
- Age Specific Knowledge & Skills: Must be able to demonstrate the knowledge and skills necessary to provide care to Adults, Children, Adolescents, Older Adults
- Must demonstrate knowledge of key principles of wellness and recovery, trauma informed care, cultural competency, growth, and development of the life span, possess the ability to assess data reflective of the individual's status and be able to interpret the appropriate information needed to identify each individual's needs relative to his/her age in accordance with the Center's policies and procedures.
- Ability to quickly apply changes in priority or direction of daily duties.
- Ability to exercise judgement and maintain confidential or sensitive information.
- Ability to work within a team environment as well as work independently.
- Ability to communicate and interact with County employees and officials, as well as members of organizations doing business in County facilities, vendors, contractors, and residents
- Ability to comprehend, interpret and apply policies and/or other official documents.
- Skill in the operation of office equipment, including but not limited to computers, printers, copiers, calculators, and other job specific equipment.
- Ability to accurately prepare and maintain files, records, reports, and logs.
- Skill in using computer applications including electronic health record, spreadsheets, databases, and word processing software.
- Ability to identify and maintain confidential information.
- Ability to comprehend, express and exchange information in English over the phone, in person, in writing or through other communication or electronic devices.
- Professional office setting with direct exposure/interaction with County Officials and the public.
- Works indoors majority of time.
- Professional office setting with direct exposure/interaction with County Officials and the public.
- Works indoors majority of time.
- Ability to operate a variety of office equipment including computers, scanners, telephones, keyboards, copiers, calculators, and other equipment.
- Ability to maneuver between varying offices, conference rooms and locations to perform duties or attend meetings.
- Constant Lift/
- Frequent Lift/
- Occasional Lift/
- Standing: 34-66%
- Sitting: 67-100%
- Walking: 34-66%
- Driving: 1%
- Climbing: 1%
- Balancing: 1%
- Bend/Stooping: 1-33%
- Kneeling: 1%
- Crouching: 1-33%
- Crawling: 1%
- Push/Pull: 1-33%
- Squatting: 1-33%
- Reaching: 1-33%
- Gripping: 1-33%
- 8 hour shift
- Day shift
- Monday to Friday
- Bridgewater, NJ: Relocate before starting work (Required)
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Intake Triage Specialist - Bridgewater, United States - 22nd Century Technologies, Inc.
Description
*Duration: *3 Months*Position Requirements:
*Summary:
*About our Company: -22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies' delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among *"Best Company to Work For" by Forbes, 22nd Century Technologies, Inc.,* consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Types:
Full-time, Contract
Pay:
$22.00 per hour
Schedule:
Ability to Relocate:
Work Location:
In person
